Local Operations Manager at Vacasa

Edgartown, Massachusetts, United States

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$64,000 – $73,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Vacation RentalsIndustries

Requirements

Experience working in hotel, hospitality, vacation or similar industry highly preferred
1-2 years experience in operational support roles; housekeeping and maintenance highly preferred
Prior experience in supervisory or management level positions in a similar industry highly preferred
Technical computer skills on laptops, tablets, and mobile devices
Reliable personal transportation (frequent travel between worksites required)
Dependable, self-motivated, able to work independently and in a team
Strong communication skills (comfortable talking to people online or in person)
Handy-person skills (e.g., changing light bulbs, fixing door hinges, unclogging toilets)

Responsibilities

Lead and develop a team through coaching, mentoring, performance management, one-on-one meetings, and annual evaluations
Oversee daily operations and workflow for assigned property portfolio to optimize productivity and meet objectives; identify improvements and implement process enhancements
Provide cross-coverage for team and management when necessary
Conduct regular inspections prior to guest and owner arrivals
Support team with escalated guest and homeowner concerns via emails, calls, and tickets
Develop and maintain relationships with property owners through proactive communication and becoming the subject matter expert on properties (ensuring cleanliness, maintenance, and care)
Meet and maintain company standards and metrics (e.g., NPS, unit appearance, efficiency)
Support portfolio budget by adhering to annual costs and performing cost-benefit analysis
Partner with Onboarding team for new units joining the portfolio
Perform light home maintenance
Foster collaborative work environment, promote open communication, innovation, employee engagement, and resolve team conflicts
Assist in recruiting process (interviewing, selection, onboarding) while ensuring compliance with policies and regulations
Establish and maintain open relationships with regional team members and upper management
Other duties as assigned

Skills

team leadership

operations management

customer service

property inspections

performance management

coaching

mentoring

communication

property maintenance

Vacasa

Vacation rental management and property services

About Vacasa

Vacasa operates in the vacation rental market, providing property management services to homeowners and travelers. The company manages vacation rental properties for homeowners, taking care of marketing, booking, cleaning, and maintenance to help them maximize their rental income. Vacasa uses technology to optimize pricing and streamline operations, which helps ensure high occupancy rates and positive guest experiences. Unlike many competitors, Vacasa also offers additional services such as interior design and real estate brokerage, enhancing support for property owners. The goal of Vacasa is to deliver strong financial returns for homeowners while creating memorable stays for guests.

Portland, OregonHeadquarters

2009Year Founded

$617.2MTotal Funding

IPOCompany Stage

Enterprise Software, Real EstateIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Health Savings Account/Flexible Spending Account

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Airbnb could impact Vacasa's market share.

Merger with Casago may lead to integration challenges affecting service delivery.

Issuance of $30 million notes may increase financial leverage and obligations.

Differentiation

Vacasa uses AI-driven tools for dynamic pricing and operational efficiency.

The company offers comprehensive property management, including marketing, booking, and maintenance.

Vacasa provides additional services like interior design and real estate brokerage.

Upsides

Increased demand for vacation rentals due to safer, private accommodations during the pandemic.

Growing interest in sustainable rentals attracts environmentally conscious travelers to Vacasa.

The rise of 'workcations' allows Vacasa to market longer stays to remote workers.

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