[Remote] Live Operations Specialist (Logistics Coordination) at Traba

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Staffing, Light Industrial, Logistics, TechnologyIndustries

Requirements

2+ years of professional experience at a fast-growth company in track & trace, logistics coordination or similar role
Proven ability to balance multiple critical tasks, work under pressure, and consistently deliver against deadlines
An ownership mentality and strong work ethic
Enthusiastic and positive attitude with strong customer empathy and care for our workers
Customer management skills, including problem-solving, setting customer expectations, and building customer relationships
Grit and willingness to roll up your sleeves and tackle something hands-on
Excellent communication skills, both verbal and written
Attention to detail balanced with swift execution
Ability to thrive in a fast-paced and ambiguous environment
Excellent organization, time management, and prioritization skills
Flexibility for rotating shifts including early mornings, weekends, weekdays, and weeknights

Responsibilities

Monitor Traba's daily operations live and make sure all shifts posted on our marketplace are executed flawlessly and prepare and troubleshoot in real-time
Coordinate closely with Territory Operations Manager to understand each customer’s unique needs to shape the daily operations to meet those needs
Ensure a positive and trusted experience for our workers on our platform
Provide excellent experience for our workers before, during, and after their shifts
Resolve support issues for workers in a timely manner to ensure customer satisfaction
Communicate with and manage our workers effectively to deliver the number of workers our clients require to run their businesses
Ensure workers are clocked in and clocked out at the right times to ensure accurate payment
Identify opportunities to improve our processes, tooling, and product to be more efficient
Support with forward-filling or worker-vetting initiatives when needed
Help build standard operating procedures and continuously improve upon them
Learn and master multiple internal systems
Help workers understand how to use the Traba app and handle sensitive, complex user-facing issues on the platform

Skills

Logistics Coordination

Real-time Troubleshooting

Worker Management

Customer Support

Process Improvement

Standard Operating Procedures

Internal Systems

App Support

Shift Management

Vendor Coordination

Traba

Connects businesses with flexible labor solutions

About Traba

Traba connects local light industrial workers with businesses that need flexible labor solutions. The company serves clients like warehouses and event organizers by providing general labor roles such as lumpers, picker packers, and warehouse associates. Traba's digital platform allows businesses to request workers for specific shifts, ensuring they receive the right number of vetted and insured workers to meet their needs. Workers can choose flexible shifts that fit their schedules, enabling them to increase their income based on the number of shifts they take. Traba differentiates itself by offering a seamless process for shift requests and a focus on worker vetting. The company's goal is to provide efficient staffing solutions that adapt to the varying demands of businesses.

New York City, New YorkHeadquarters

2021Year Founded

$44.4MTotal Funding

SERIES_BCompany Stage

Consulting, Industrial & ManufacturingIndustries

201-500Employees

Benefits

Competitive salary & compensation

Equity

In-person office

Health, dental, & vision

Breakfast, lunch, dinner & snacks

Leadership development

Ongoing learning opportunities

Fitness credit

Risks

Increased competition from Instawork and Bluecrew in light industrial staffing.

Regulatory scrutiny over gig economy practices could impact Traba's operations.

Technological disruptions may reduce demand for human labor in warehouses.

Differentiation

Traba connects businesses with vetted, reliable workers for specific shifts.

The platform offers seamless shift requests and worker vetting for operational efficiency.

Traba focuses on light industrial roles, including warehouse and event staffing.

Upsides

Traba raised $22M, indicating strong investor confidence and growth potential.

Increased demand for flexible labor solutions post-pandemic boosts Traba's market relevance.

Digital transformation in staffing aligns with Traba's platform-based business model.

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