Ability to process member purchases including liquor, lottery, and tobacco sales in a courteous and friendly manner
Adherence to state age requirements for sales
Knowledge of asset protection guidelines
Capability to scan merchandise through a point-of-sale system for accurate inventory and purchase totals
Ability to accept various forms of payments (cash, check, charge) and issue receipts/change
Skills to run lottery machine and sell scratch-off tickets
Ability to answer incoming phone calls and product inquiries
Capacity to merchandise and stock product displays/locations
Ability to maintain overall cleanliness of the liquor store
Commitment to club policies, procedures, compliance, honesty, integrity, safety, inclusion, diversity, teamwork, speed, agility, innovation, and positive attitude
Understanding of production/financial performance reporting and its business impact
Responsibilities
Provide high level of customer service to members
Process member purchases including liquor, lottery, and tobacco sales in a timely and efficient manner
Scan merchandise through point-of-sale system for accurate inventory counts and purchase totals
Collect payments via cash, check, or other charge methods and issue receipts/change
Run lottery machine and sell/process scratch-off tickets
Answer incoming phone calls and product inquiries from members
Merchandise and stock product displays and locations
Maintain overall cleanliness of the liquor store
Follow asset protection guidelines and state age requirements
Carry out job functions as assigned and support club policies/procedures/compliance
Act with honesty/integrity, lead with member in mind, escalate concerns, ensure safe/positive environment, embrace inclusion/diversity, work collaboratively as a team
Deliver service excellence, resolve/deescalate member concerns, commit to GOLD Member Standards (Greet, Anticipate, Appreciate)
Achieve GOLD club standards daily: fast/friendly/full/fresh/clean, grand opening look, stock items/promos, accurate signage, clean/organized inside/out