Ability to process member purchases including liquor, lottery, and tobacco sales in a courteous and friendly manner
Knowledge of state age requirements for alcohol and tobacco sales
Adherence to asset protection guidelines
Capability to scan merchandise through a point-of-sale system for accurate inventory and purchase totals
Ability to accept various forms of payments (cash, check, charge) and issue receipts/change
Skills to operate lottery machine and sell scratch-off tickets
Capacity to merchandise and stock product displays/locations
Ability to maintain overall cleanliness of the liquor store
Commitment to club policies, procedures, and compliance
Acts with honesty, integrity, and member-focused mindset
Ensures safe and positive environment; embraces inclusion and diversity
Maintains friendly and positive attitude; works as a team with speed and agility
Understanding of production/financial performance reporting for the department
Daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate) and club standards (Fast, Friendly, Full, Fresh, Clean; Grand Opening Look)
Responsibilities
Provide high level of customer service to members
Process member purchases including liquor, lottery, and tobacco sales in timely and efficient manner
Answer incoming phone calls and product inquiries from members
Scan merchandise through point-of-sale system for accurate inventory counts and purchase totals
Collect payments via cash, check, or other charge methods; issue receipts and change
Run lottery machine and sell scratch-off tickets; process lottery sales
Merchandise and stock product displays and locations
Maintain overall cleanliness of the liquor store
Carry out job functions as assigned and support club policies/procedures/compliance
Address/escalate member concerns; resolve and deescalate issues
Ensure safe and positive environment for members and team
Work collaboratively as a team to achieve goals and deliver GOLD club standards daily (all items stocked, promotional plans executed, visible accurate signage, clean/organized inside/out)