Customer Success Manager
Auctane$110,000 - $126,000/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Financial TechnologyIndustries
Requirements
Candidates should possess a Bachelor's degree from an accredited university and have at least one year of experience in a customer-facing role, with the ability to obtain a Missouri MLO license within 60 days of hire. Strong communication and problem-solving skills are essential, along with a demonstrated ability to learn new products and technologies.
Responsibilities
As a Licensed Customer Success Associate, you will be the first point of contact for customers, handling inquiries via various channels and processing applications with exceptional customer service. You will educate customers on Figure and its products, promote brand recognition, gather insights for process improvement, provide technical support and troubleshooting, conduct video notary sessions, and participate in training and licensing programs to expand team capabilities, ensuring customer success and accountability.
Skills
Customer Service
Technical Support
Troubleshooting
Communication
Education
Missouri MLO Licensing
Figure
Blockchain-based home equity lending solutions
About Figure
Figure is a financial technology company that uses blockchain technology to improve financial transactions, specifically in the home equity lending market. It offers products like Home Equity Lines of Credit (HELOCs) and mortgage refinancing, allowing homeowners to access their home equity quickly and efficiently. The application process is fully online, enabling homeowners to receive funds in as little as five days, which is much faster than traditional banks that can take weeks or months. Figure ensures secure and cost-effective transactions through blockchain, and it generates revenue from origination fees and interest on loans, with competitive rates starting at 3.49% APR. Targeting homeowners across various U.S. states, Figure aims to meet the demand for quick access to home equity for purposes like home improvements or debt consolidation.
San Francisco, CaliforniaHeadquarters
2018Year Founded
$406.6MTotal Funding
SERIES_DCompany Stage
Fintech, Crypto & Web3Industries
201-500Employees