Legal Trust & Risk Lead at WhatNot

San Francisco, California, United States

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$95,000 – $155,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Live Shopping, MarketplaceIndustries

Requirements

4+ years of experience in Trust & Safety, Risk Operations, Legal Operations, or Compliance
Strong judgment and ability to distinguish between operational, policy, and legal issues
Exceptional communication and interpersonal skills; comfortable interfacing with attorneys and cross-functional teams
Proven ability to manage intake queues, triage workflows, and optimize operational efficiency
Highly organized, analytical, and proactive—comfortable working in fast-paced, high-volume environments
Experience working with or supporting legal teams (preferred, not required)
A builder’s mindset: eager to create scalable processes and improve cross-functional collaboration
Within commuting distance of SF, LA, or NY hubs

Responsibilities

Serve as the primary point of intake for Trust & Risk tickets directed to Legal
Review, assess, and triage inquiries to determine when true legal input is needed
Resolve or redirect non-legal matters using established playbooks, policy guidance, and sound judgment
Identify patterns in escalations to improve upstream guidance and documentation
Build and maintain intake and routing frameworks, including templates, macros, and escalation criteria
Partner with Legal, Trust & Risk, Policy, and Product teams to clarify ownership and streamline processes
Track and report metrics on volume, turnaround time, and issue types to continuously refine the model
Serve as a bridge between Legal and operational teams, ensuring consistent communication and alignment

Skills

Key technologies and capabilities for this role

Legal TriageRisk AssessmentTrust & RiskComplianceWorkflow OptimizationDecision TreesFrameworks DevelopmentPolicy ManagementStakeholder CollaborationInquiry Routing

Questions & Answers

Common questions about this position

What is the salary range for the Legal Trust & Risk Lead position?

The salary range is $95K - $155K.

Is this a remote position, and what is the work arrangement?

Whatnot operates as a remote co-located team with hubs in the US, UK, Germany, Ireland, and Poland.

What experience and skills are required for this role?

Candidates need 4+ years of experience in Trust & Safety, Risk Operations, Legal Operations, or Compliance, along with strong judgment to distinguish between operational, policy, and legal issues, exceptional communication and interpersonal skills, and proven ability to manage intake queues and triage workflows.

What is the company culture like at Whatnot?

Whatnot is inspired by innovation and anchored in values, operating as a remote co-located team building the future of online marketplaces together, with a focus on bold, forward-thinking problem solvers.

What makes a strong candidate for the Legal Trust & Risk Lead role?

A strong candidate has 4+ years in Trust & Safety, Risk Operations, Legal Operations, or Compliance, with strong judgment, exceptional communication skills, and the ability to manage triage workflows efficiently while being highly organized and proactive.

WhatNot

Online marketplace for authentic collectibles

About WhatNot

Whatnot.com operates as an online marketplace dedicated to collectibles, particularly focusing on items like Funkos and FiGPiNs. The platform ensures that every collectible listed is 100% authentic through a rigorous verification process that includes hand authentication, providing trust and security for both buyers and sellers. It caters to collectors and enthusiasts who seek a reliable space to buy and sell rare and exclusive items from popular franchises such as Marvel Comics and Star Wars. Whatnot.com distinguishes itself from competitors by charging low fees on sales and offering seller protection, which guarantees prompt and secure payments. The company's goal is to create a trusted environment for the growing community of collectible enthusiasts, facilitating safe and easy transactions for unique items.

Marina del Rey, CaliforniaHeadquarters

2019Year Founded

$728.7MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

501-1,000Employees

Benefits

Competitive base salary and stock options

Unlimited Vacation Policy and No Meeting Holidays

Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability

Work From Home Support

Up to $500 monthly to spend within Whatnot App

Care benefits

Risks

Increased competition from TikTok Shop may impact Whatnot's market share.

The collectibles market's volatility could affect Whatnot's sales and inventory.

Expansion into new categories may dilute Whatnot's specialized brand identity.

Differentiation

Whatnot offers a unique marketplace for 100% authenticated collectible items.

The platform integrates live shopping with entertainment, enhancing user engagement.

Whatnot's partnerships with major franchises like Marvel boost its market appeal.

Upsides

Whatnot's $265M funding round supports expansion and new product categories.

The platform's collaboration with PSA enhances trust through integrated authentication services.

Rising interest in live shopping among younger demographics drives Whatnot's growth.

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