Customer Trust Strategist - Legal Support
MercurySalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Legal ServicesIndustries
Requirements
Candidates should possess the ability to categorize and prioritize multiple projects and tasks, including legal cases and regulatory obligations, and demonstrate willingness to craft clear, thoughtful, and timely communications with attorneys, members of the Wikimedia communities, and the general public. They should also have data analysis, report generation, and content writing skills, along with strategic thinking and project management abilities. Familiarity with Wikimedia community structures and editorial processes, Zendesk or similar customer support software, Asana or similar project management software, wikitext writing and markup, and experience with legal and/or compliance workflows are preferred. Proficiency or fluency in languages in addition to English, particularly German, is desirable.
Responsibilities
The Legal Case Specialist will analyze and respond to legal requests and demands received by the Wikimedia Foundation, track, prioritize, and escalate relevant cases to Wikimedia Foundation attorneys or Trust & Safety Specialists, think holistically about legal workflows and identify areas for improvement, run reports, analyze data, and draft content for bi-annual Transparency Reports, assist with technology regulatory compliance including liaising across departments to gather information and documentation for annual audits, and implement audit recommendations. They will also communicate with various outside parties including attorneys, volunteers, vendors, and members of the public, and cross train on and assist with other legal affairs workflows as needed.
Skills
Legal analysis
Legal requests handling
Data analysis
Report drafting
Regulatory compliance
Communication with attorneys, volunteers, vendors, public
Workflow improvement
Cross-department collaboration
Wikimedia Foundation
Operates Wikipedia and free knowledge projects
About Wikimedia Foundation
The Wikimedia Foundation operates Wikipedia and other free knowledge projects, aiming to create a world where everyone can freely access and share knowledge. It provides a platform for users to read, contribute, and share content, while also supporting the volunteer communities that help maintain these projects. The foundation is funded by donations from individuals and institutions, emphasizing its nonprofit status. Unlike many other organizations, it focuses on making knowledge accessible to all without charge, advocating for policies that support free knowledge initiatives. Its goal is to empower individuals to contribute to and benefit from a collective pool of knowledge.
Key Metrics
San Francisco, CaliforniaHeadquarters
2003Year Founded
$145.9MTotal Funding
GRANTCompany Stage
Social Impact, EducationIndustries
501-1,000Employees