Counsel, Law Enforcement & Government Response

Position Overview

• Location Type: Not specified
• Job Type: Not specified
• Salary: Not specified

Twilio is seeking an energetic and principled attorney with 5 or more years of relevant legal experience to join the team as Counsel, Law Enforcement & Government Response. This position will provide legal guidance to the Law Enforcement and Government Response team, manage the company’s response to various government inquiries, and support the compliance team in enforcing the platform’s Acceptable Use Policy. The ideal candidate will have a background in litigation and government investigations, coupled with an understanding of key legal frameworks for government access to electronic information.

Requirements

• JD/LLM degree or foreign equivalent and active membership in at least one US state bar.
• 5+ years of relevant legal experience in some combination of government, law firm, and in-house roles.
• Experience advising on enforcement issues applicable to tech and/or telecommunications companies.
• Familiarity with ECPA and the Stored Communications Act is critical. Knowledge of CALEA, the CLOUD Act, and/or FISA is helpful.
• Proficient in resolving complex issues and advising on multiple projects with teams across multiple time zones.
• Experience handling sensitive matters and maintaining confidentiality.
• Experience building partnerships within legal teams and with a wide range of internal partners.

Responsibilities

• Serve as Twilio’s lead attorney for responding to government inquiries and investigations, whether they relate to Twilio or its customers.
• Provide legal advice to the team handling incoming requests from law enforcement and regulatory agencies globally, ensuring strict adherence to applicable laws, terms of service, and Twilio’s law enforcement practices.
• Ensure company responses to law enforcement and regulatory requests reflect company principles and policies on data privacy and consumer trust.
• Advise Twilio’s platform compliance function on enforcing Twilio’s rules and investigating potential violations of Twilio policy, industry rules, or other alleged wrongdoing, including handling pre-litigation and occasional litigation matters involving Twilio’s customers.
• Work cross-functionally with privacy, communications regulatory, and public policy legal teams, as well as consumer trust, security, platform integrity, and product teams to ensure internal policies and procedures align with legal obligations and company values, and are operationalized appropriately.
• Partner with teams across Twilio legal to address legal challenges related to law enforcement and national security.

Company Information

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.