Learning & Development Manager at Hiya

Seattle, Washington, United States

Hiya Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Telecommunications, Technology, SaaSIndustries

Requirements

  • 5+ years of experience in Learning & Development, Instructional Design, or Talent Development roles
  • Proven experience designing and launching learning programs from scratch in a fast-growing or global environment
  • Strong collaboration skills with the ability to partner with subject matter experts and cross-functional stakeholders
  • Familiarity with leading-edge learning technologies (e.g., LMS, LXP, AI-based learning tools, microlearning platforms)
  • Strong project management skills with the ability to manage multiple initiatives simultaneously

Responsibilities

  • Design and develop comprehensive, functional onboarding and development programs from the ground up that scale across regions and functions
  • Partner with subject matter experts (SMEs) throughout Hiya to translate business-critical knowledge into engaging and accessible learning content
  • Leverage learning technologies: evaluate and select innovative learning technologies, platforms, and analytics tools to design and deliver engaging, scalable learning experiences across multiple modalities (e-learning, instructor-led, blended, and microlearning formats)
  • Enable rapid ramping: create learning pathways that accelerate productivity and performance for new hires and employees in new roles
  • Measure and optimize: define success metrics for learning effectiveness, track engagement and outcomes, and iterate on programs to continuously improve
  • Champion the learning culture: partner closely with executive and senior leaders to embed continuous learning, curiosity, and professional growth into Hiya’s culture; act as a trusted advisor to leadership, shaping strategies that align learning initiatives with business goals and organizational values; influence and inspire leaders to model learning behaviors, create space for development within teams, and reinforce a growth mindset across the company; drive initiatives that make learning a core part of Hiya’s identity

Skills

Learning & Development
L&D Strategy
Program Design
Leadership Development
Training Programs
Adult Learning
Instructional Design
Change Management
Stakeholder Management
Global Learning
Talent Development
Performance Management
Employee Engagement
Learning Management Systems
Curriculum Development

Hiya

Caller ID and call protection services

About Hiya

Hiya enhances caller identification and provides call protection services in the telecommunications market. Its main product is a mobile app that helps users identify incoming calls and block unwanted ones, such as spam or scam calls. The app is user-friendly and has over 5 million users, offering peace of mind for individuals by filtering out unwanted calls and identifying important ones. For businesses, Hiya improves call answer rates and customer engagement by ensuring their calls are recognized and trusted. Hiya differentiates itself from competitors by partnering with mobile carriers and technology firms to integrate its services directly into their offerings. The company's goal is to address the growing issue of unwanted and fraudulent calls, enhancing communication security for both individuals and businesses.

Seattle, WashingtonHeadquarters
2016Year Founded
$22.1MTotal Funding
EARLY_VCCompany Stage
Consumer Software, Enterprise SoftwareIndustries
51-200Employees

Risks

AI-generated deepfake voices challenge Hiya's fraud detection capabilities.
Generative AI and robocalls complicate differentiation between legitimate and fraudulent calls.
Regulatory changes in telecommunications could impact Hiya's operations.

Differentiation

Hiya integrates AI voice detection to enhance fraud prevention capabilities.
Hiya's caller ID solution is recognized as a High Performer in G2's 2024 report.
Hiya Registration ensures legitimate business calls aren't mislabeled as spam.

Upsides

Hiya's AI voice detection can detect AI-generated voices in real-time.
Hiya's recognition in G2's report can attract more enterprise clients.
Hiya Registration addresses a critical pain point for businesses globally.

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