Lead Tech Business Analysis at AT&T

Dallas, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, TechnologyIndustries

Requirements

Bachelor’s degree in IT, Business, or a related field (preferred)
5+ years of business analysis experience, with a proven track record in requirements gathering and stakeholder management
Strong analytical, problem-solving, and decision-making skills
Excellent verbal and written communication abilities, comfortable engaging both technical and non-technical audiences
Demonstrated leadership and team motivation experience, with effective project management skills
Proficiency in planning tools and project documentation (e.g., MS Project, JIRA, Confluence)
Experience with data analysis (SQL, Tableau) and process modeling techniques (e.g., BPMN) is a plus
Industry experience in telecommunications or a related sector is beneficial
Professional certifications such as CBAP or PMI-PBA (optional, but highly valued)

Responsibilities

Collaborate with stakeholders to gather, analyze, and document detailed business and technical requirements (Waterfall) or user stories (Agile)
Serve as the vital link between business stakeholders and technical teams, ensuring seamless communication and project alignment
Lead and coordinate validation, verification, and user acceptance testing (UAT) to guarantee solutions meet business needs and quality standards
Manage changes to requirements/user stories, assess project impacts, and identify and mitigate associated risks
Partner in project planning activities, including developing timelines and resource plans to drive successful outcomes
Proactively identify and implement process improvements for requirements management and user story development
Leverage data analysis and process modeling techniques to inform decision-making and enhance project results
Champion continuous improvement and foster a culture of collaboration across cross-functional teams

Skills

Business Analysis

Requirements Gathering

Waterfall

Agile

User Stories

UAT

Stakeholder Management

Data Analysis

Process Modeling

Project Planning

Risk Management

Change Management

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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