Lead Services Specialist - Customer Contract Management at GE Healthcare

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

At least 6 years of experience in Services & Customer Contract Management
Knowledge level comparable to a bachelor's degree from an accredited university or college (or a high school diploma with relevant experience)
Strong oral and written communication skills
Ability to document, plan, market, and execute programs

Responsibilities

Provide support in service maintenance contracts collection and upload within defined timelines and linearity
Perform opportunity mapping (Quarterly, Monthly), funnel creation and communication, periodic follow-up on progress on opportunity closure
Evaluate reasons for non-progress, highlight risks, track contract loadings, deviations, rejections, PDs, and other contract-related open items
Manage Extended warranty and Provisions, IB Reconciliation and clean-up, Non-MSA billing and VCP calculations
Publish Dealer rev reports and track GW and SSAs performance
Participate in region reviews and maintain a ready reckoner/dashboard for quick and easy view and interpretation
Analyze data and trends, provide recommendations related to Price gain, Capture rates etc. for PSR for global reviews
Execute within a well-defined operations framework following a step-by-step sequence of standard operational tasks
Be self-driven and accountable for the quality and timely completion of work
Apply general knowledge of business developed through education or past experience
Understand how work of own team contributes to the area
Resolve issues using established procedures; consult supervisor or senior team members for issues outside defined instructions/parameters
Collaborate with others to solve issues; for customer-facing roles, develop strong customer relationships and serve as the interface between customer and GE; exchange technical information, ask questions, and check for understanding
Provide necessary support on pre- and post-contractual administration & management, Terms & Conditions of the contract, and management of claims
Define, manage, and execute risk modeling activities in support of the contract or project
Define, manage, and execute contract estimating processes and activities to support tenders and project reviews
Be accountable for the quality of own work, subject to direct operations supervision/prescribed work instructions/systems checking

Skills

Key technologies and capabilities for this role

Contract ManagementTerms & ConditionsRisk ModelingContract EstimatingService Maintenance ContractsOpportunity MappingFunnel ManagementData AnalysisTrend AnalysisExcelDashboard CreationBilling ReconciliationWarranty ManagementPerformance Tracking

Questions & Answers

Common questions about this position

What experience is required for the Lead Services Specialist role?

This role requires at least 6 years of experience in Services & Customer Contract Management, with a knowledge level comparable to a bachelor's degree or a high school diploma with relevant experience.

What are the key responsibilities in this position?

Responsibilities include support on pre- and post-contractual administration, management of claims, service maintenance contracts collection and upload, opportunity mapping, tracking contract loadings and deviations, extended warranty provisions, IB reconciliation, and analyzing data for recommendations.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What qualities make a strong candidate for this role?

Strong candidates have strong oral and written communication skills, the ability to document, plan, market, and execute programs, are self-driven, accountable for quality and timely work, and can collaborate to solve issues while developing customer relationships.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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