Service Architect

Salary: [Not Specified] Location Type: [Not Specified] Employment Type: [Not Specified]

Company Information

Aker Systems was founded in 2017 by a team of experienced technology professionals who recognised an opportunity to provide highly secure enterprise data platforms to large organisations. We build and operate ground-breaking, ultra-secure, high performance, cloud-based data infrastructure for the enterprise. Our proprietary technology solutions drive performance and reduce costs while helping our clients to improve the management and sharing of data across their organisations.

In 2024, Aker Systems won the Breakthrough Culture Awards highlighting growth companies putting culture first. In 2020 Aker Systems was recognised as a ‘One to Watch’ on the Sunday Times Tech Track. The Company was also recognised at the Thames Valley Tech Awards 2020; winning the Thames Valley Tech Company of the Year, the Emerging Tech Company and High Growth Tech Business categories. We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, and supportive place for you to do your very best work.

Position Overview

As a Service Architect, you will be joining a growing delivery team. You will be working closely with the wider delivery team (Service Managers & Operation Leads) alongside the respective Bid teams and will report to the Delivery Director. Your role will be crucial in identifying and overcoming obstacles, ensuring the team's focus on delivering high-quality products and services. You will act as a liaison between various stakeholders to ensure the smooth and successful implementation of new and modified products/services.

Responsibilities

• Identify obstacles and help the team to overcome them, ensuring focus on driving quality for product and service delivery.
• Liaise between product owners, project managers, solutions design teams, operations teams, service delivery managers, and partners/suppliers, communicating between all key stakeholders.
• Ensure delivery architecture and processes are incorporated within bids, using experience and knowledge to ensure architecture is fit for purpose.
• Conduct deep dives into current ITIL functions to understand strengths and weaknesses, taking ownership of driving respective improvements.
• Demonstrate a detailed understanding of tooling across the service spectrum (e.g., Jira, SNOW).
• Ensure all support functions are aware, prepared, and capable of supporting any new and changed services through workshops, briefings, and documentation.
• Possess an understanding of cloud-native applications and twelve-factor application design.
• Where applicable, work with wider delivery and operations teams to identify, respond to, and resolve emerging service problems.
• Develop effective tooling to identify and address reliability risks.
• Participate with other engineering teams to triage production outages and carry forward action items to improve ongoing reliability.
• Work closely with Change and Release functions to ensure they are aware of the delivery approach and avoid any Change Freezes or other conflicts.
• Demonstrate proactive interaction with sales teams.
• Analyze complex customer requirements and propose technical and competence development solutions in new areas and domains, within the framework of core team activities, to enhance customer's competitive position.
• Be recognized as a leader in knowledge-sharing communities.

Requirements

• A UK Government Security Check (SC) clearance is required for this role. If you don’t hold SC clearance, Aker Systems will support you to apply, assuming you have lived and worked in the UK for a minimum of 5 years.
• Bachelor’s degree in Computer Science or other IT-related field, or 5 years’ relevant industry experience.
• ITIL v3 Foundation certification.
• 7 Years’ experience in an Architecture role.
• Preferable experience of Cloud knowledge including SaaS, IaaS, and PaaS.
• Experienced in the design of technical solutions and integration.
• Experienced in project management.

Application Instructions

[Not Specified]