Lead Retail Sales Technician (Electronic Repair Expert) at Allurion

Green Bay, Wisconsin, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Consumer ElectronicsIndustries

Requirements

1+ years of customer service/retail sales experience
6+ months of experience with product service support and technology repair
1+ years of retail supervisory experience or equivalent (preferred)
High school diploma or GED (preferred)
Inventory supervisory experience; inventory counts, live inventory management or equivalent
Proficient in Microsoft Office with an emphasis on Excel
Effective verbal and written communication skills
Customer service skills
Motivation to meet and exceed evolving key performance goals
Technical, problem-solving, and organizational talents
Ability to work flexible retail hours, including weekends and holidays
Reliability and flexibility in difficult situations
The ability to quickly adapt in an ever-changing environment

Responsibilities

Sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships
Responsible for overall store operations
Create a great customer experience within retail stores
Develop and coach expert technicians
Fix devices as needed (phones, tablets, and laptops)
Diagnose tech issues and conduct tests for quality device repair
Provide excellent customer service
Ensure team members use product knowledge and sales tactics that meet ‘Serve, Solve, and Sell’ method with every customer interaction
Provide tailored tech repair and subscription coverage solutions to customers based on needs and opportunity
Supervise, train and coach tech experts
Stand in as store manager when needed
Maintain service-level agreements (SLAs) on turnaround time (TAT) for repairs
Ensure all work orders (WOs) are addressed by end of day (EOD)
Oversee all buybacks and return material authorizations (RMAs)
Manage back of house (BOH) and ensure new processes and procedures are followed
Order and manage inventory
Ensure PPE supplies are ordered and utilized, and safety standards are met

Skills

Key technologies and capabilities for this role

Electronic RepairTech TroubleshootingCustomer ServiceRetail SalesStore OperationsDevice Repair

Questions & Answers

Common questions about this position

What is the starting pay and bonus potential for this role?

Starting pay is $19.00 per hour plus uncapped sales and repair incentive potential, with an average incentive of $672/month and unlimited earning potential.

Is this position remote or does it require being in the office?

This is an in-person role at the retail store location in Green Bay, WI.

What skills and experience are required for the Lead Retail Sales Technician role?

Candidates need customer service focus, troubleshooting and repairing tech devices like phones, tablets, and laptops, sales skills in a retail environment, and leadership to supervise, train, and coach technicians.

What is the company culture like at uBreakiFix by Asurion?

The culture values teamwork, provides great customer service and positive employee experiences, and follows a 'Serve, Solve, and Sell' method with integrity.

What benefits are offered in this position?

Benefits include generous medical, dental and vision coverage, 401(K) with employer match, paid time off, early access to pay, tuition reimbursement, and ongoing training.

Allurion

Non-surgical weight loss balloon solutions

About Allurion

Allurion focuses on managing obesity through its unique weight loss solution. The Allurion Balloon is a non-surgical weight loss balloon that can be placed and removed without the need for surgery, endoscopy, or anesthesia. This product is part of the Allurion Program, which includes digital tools like the Allurion Mobile App, Allurion Insights for clinicians, and connected devices such as a scale and health tracker. This combination allows patients and healthcare providers to effectively monitor and manage weight loss. Allurion differentiates itself from competitors by offering a comprehensive program that integrates both the balloon and digital health tools, providing ongoing support for users. The company's goal is to help individuals struggling with obesity achieve sustainable weight loss in a safe and effective manner.

Natick, MassachusettsHeadquarters

2009Year Founded

$112.4MTotal Funding

POST_IPO_EQUITYCompany Stage

Consumer Software, HealthcareIndustries

201-500Employees

Benefits

Paid Vacation

Remote Work Options

Phone/Internet Stipend

Professional Development Budget

Risks

Allurion Balloon lacks U.S. approval, limiting market expansion and revenue potential.

Reliance on digital tools faces competition from evolving technology and digital health solutions.

Debt financing reliance poses risks if revenue growth doesn't meet expectations.

Differentiation

Allurion Balloon offers non-surgical weight loss without endoscopy or anesthesia.

Comprehensive digital tools support weight loss, enhancing patient and provider engagement.

Global market reach with innovative, non-invasive obesity management solutions.

Upsides

$48M financing reduces interest expenses, extends debt maturity, and boosts financial stability.

Launch of Virtual Care Suite in the U.S. strengthens market presence and support.

Experienced executives like Keith Johns enhance leadership and international strategies.

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