Lead Product Technology

Dallas, Texas, United States

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$143,800 – $215,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, BiotechnologyIndustries

Requirements

Candidates must possess over 5 years of experience with product/platforms, preferably in transformation, and have a proven track record of success. A strong understanding of customer-centric design, persona experience mapping, and platform transformation within a SAFe Agile environment is essential, along with exceptional analytical, communication, problem-solving, and prioritization skills. The ability to quickly learn unfamiliar technical, regulatory, or operational areas with minimal support and comfort in leading through uncertainty are also required.

Responsibilities

The Lead Product Technology will define and document product experience requirements in collaboration with stakeholders, and lead business transformation initiatives to improve products and platforms. They will advocate for the customer by ensuring customer-centric design and persona experience mapping, and collaborate cross-functionally to identify gaps, define requirements, and design solutions. This role involves owning the experience strategy for product onboarding, capability development, and channel/segment activation on FMO technology platforms, breaking down solutions into features, and phasing delivery using SAFe Agile principles. Additionally, they will drive alignment across teams toward a common vision of future-state technology and manage the team's project backlog.

Skills

Product Management

Platform Transformation

Customer-Centric Design

Persona Experience Mapping

SAFe Agile

Requirements Definition

Stakeholder Management

Business Transformation

Analytical Skills

Problem-Solving

Prioritization

Backlog Management

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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