Lead Product Manager - Find Care

Employment Type: Full time

Position Overview

Become a part of our caring community and help us put health first. We are seeking a customer-obsessed Lead Product Manager to own the strategy, development, and delivery of core features within our digital Find Care experience. This person will be responsible for building scalable, consumer-grade search and provider selection tools that power multiple front-end experiences across Humana's digital ecosystem, including MyHumana (web and mobile), our guest experience, and third-party integrations.

This role requires strong product judgment, user-centric thinking, and experience working with complex data and search infrastructure. The ideal candidate has led B2C digital products at scale, ideally in healthcare or similarly complex domains, and has a passion for improving people's ability to make informed decisions about their care.

Key Responsibilities

• Own the product vision and roadmap for the Find Care platform's core capabilities, including search, filters, sort, provider detail views, and performance enhancements.
• Define shared functionality that serves multiple channels and user journeys, with extensibility in mind.
• Collaborate cross-functionally with engineering, design, analytics, data science, and key business stakeholders to deliver impactful features from concept to launch.
• Apply user research, data analytics, and experimentation to identify friction points and continuously improve the search and decision-making experience.
• Prioritize and groom the product backlog, ensuring that the team is working on the most valuable and strategically aligned features.
• Champion technical excellence by ensuring the product meets high standards of reliability, performance, accessibility, and security.
• Communicate clearly with leadership and other partners about progress, trade-offs, and outcomes.
• Use your skills to make an impact.

Required Qualifications

• 5-8+ years of product management experience, with at least 3 years in consumer-facing digital products.
• Experience building or optimizing search and discovery tools.
• Strong systems thinking and the ability to define platform capabilities used by multiple downstream experiences.
• Skilled in product discovery, hypothesis testing, and defining MVPs for iterative development.
• Excellent collaboration and communication skills which align stakeholders and bring clarity to ambiguity.

Preferred Qualifications

• Familiarity with healthcare, provider data, or regulated industries is a plus.

Additional Information

Virtual Pre-Screen

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn’t missed) inviting you to participate in a HireVue interview. In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Personal Identity Protection

Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Work-At-Home Requirements

At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is required.