Vitally

Lead Product Designer (UI/UX) (NYC/remote)

New York, United States

Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Data & AnalyticsIndustries

Requirements

Candidates must have at least 3 years of product design experience with SaaS products, ideally with experience designing complex platforms and B2B-focused products. A strong understanding of modern design tools and trends, particularly Figma, is required, along with a technical grasp of how designs are implemented by engineers.

Responsibilities

The Lead Product Designer will lead all aspects of the platform's design, including UI, UX, and graphics. They will collaborate directly with the CEO and product managers to create exceptional designs that differentiate the product, engage with customers for feedback, analyze data to inform design decisions, and ensure designs are practical and enjoyable to use.

Skills

Figma
UI
UX
Wireframing
Prototyping
Data Visualization
SaaS
User Research
Design Systems
Style Guides

Vitally

Customer success software for relationship management

About Vitally

Vitally provides customer success software that helps businesses improve their relationships with customers. The platform includes tools for tracking customer lifecycles, automating workflows, and analyzing data. Key features are automated playbooks for streamlining tasks and dashboards for a comprehensive view of customer information. Vitally integrates with various data sources, making it easier for businesses to access all relevant information in one place. This enables informed decision-making to enhance customer satisfaction and retention. The company operates on a subscription model, offering different pricing tiers to accommodate businesses of all sizes, ensuring a steady revenue stream while continuously enhancing its services. Vitally primarily serves tech companies and customer success professionals.

Key Metrics

New York City, New YorkHeadquarters
2017Year Founded
$38.2MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees

Benefits

100% of health/dental/vision insurance
401k with a company match
Commuter benefits
Unlimited PTO
Flexible work hours and work-from-home policy
WFH stipend
Education stipend

Risks

Burnout among CSMs may lead to higher turnover and service delivery issues.
Economic challenges in B2B SaaS could reduce budgets for customer success platforms.
Intensifying competition requires Vitally to continuously innovate and differentiate its offerings.

Differentiation

Vitally integrates all customer data for a 360-degree view of key metrics.
The platform offers automated playbooks to streamline repetitive tasks for customer success teams.
Vitally's comprehensive data integration capabilities align with industry trends for business tool integration.

Upsides

$30 million Series B funding boosts product innovation and global expansion efforts.
Increased focus on mental health can lead to new features addressing CSM challenges.
Growing importance of CSMs in revenue retention aligns with Vitally's automation and analytics focus.

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