Vitally

Lead Product Designer (UI/UX) (NYC/remote)

New York, United States

Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Data & AnalyticsIndustries

Product Designer

Position Overview

  • Location Type: Remote
  • Employment Type: Full-Time
  • Salary: (Not specified)

Vitally is seeking an exceptional Product Designer to lead all aspects of our platform’s design – UI, UX, and graphics. You’ll work directly with the CEO and product managers to create world-class designs that set our product apart. This role involves listening to ideas, contributing your own, engaging with customers, and analyzing data to develop product designs that engineers can implement.

Vitally is a powerful platform offering reporting and analytics, workflow creation, project management, and more. The role requires a range of design skills, from straightforward UIs to complex data visualizations.

Requirements

  • Experience: At least 3 years of product design experience with SaaS products.
  • Platform Experience: Ideally, experience designing more complex platforms, particularly B2B-focused products similar to Vitally.
  • Design Tools: Proficiency in modern design tools, specifically Figma.
  • Technical Understanding: A strong grasp of how an engineer would implement designs.
  • Design Principles: Knowledge of design patterns, style guides, and the ability to contribute to their creation.
  • UI/UX Expertise: Strong UI and UX design skills.

Responsibilities

  • Lead all aspects of the platform’s design (UI, UX, and graphics).
  • Collaborate with the CEO and product managers to define product vision and strategy.
  • Conduct user research and gather customer feedback.
  • Create wireframes, mockups, and prototypes.
  • Develop and maintain design systems and style guides.
  • Work closely with engineers to ensure designs are feasible and implemented effectively.
  • Design a range of UI elements, from simple interfaces to complex data visualizations.

About Vitally

Vitally is a Customer Success platform that balances power, flexibility, and simplicity. Used by companies like Segment, Productboard, and Zapier, it empowers SaaS teams with analytics, automation, and project management capabilities within a beautiful UI. This is a unique opportunity to join a high-growth, early-stage, VC-backed startup and make a significant impact on the business and your career.

Application Instructions

(Not specified in the original job description)

Skills

Figma
UI
UX
Wireframing
Prototyping
Data Visualization
SaaS
User Research
Design Systems
Style Guides

Vitally

Customer success software for relationship management

About Vitally

Vitally provides customer success software that helps businesses improve their relationships with customers. The platform includes tools for tracking customer lifecycles, automating workflows, and analyzing data. Key features are automated playbooks for streamlining tasks and dashboards for a comprehensive view of customer information. Vitally integrates with various data sources, making it easier for businesses to access all relevant information in one place. This enables informed decision-making to enhance customer satisfaction and retention. The company operates on a subscription model, offering different pricing tiers to accommodate businesses of all sizes, ensuring a steady revenue stream while continuously enhancing its services. Vitally primarily serves tech companies and customer success professionals.

New York City, New YorkHeadquarters
2017Year Founded
$38.2MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees

Benefits

100% of health/dental/vision insurance
401k with a company match
Commuter benefits
Unlimited PTO
Flexible work hours and work-from-home policy
WFH stipend
Education stipend

Risks

Burnout among CSMs may lead to higher turnover and service delivery issues.
Economic challenges in B2B SaaS could reduce budgets for customer success platforms.
Intensifying competition requires Vitally to continuously innovate and differentiate its offerings.

Differentiation

Vitally integrates all customer data for a 360-degree view of key metrics.
The platform offers automated playbooks to streamline repetitive tasks for customer success teams.
Vitally's comprehensive data integration capabilities align with industry trends for business tool integration.

Upsides

$30 million Series B funding boosts product innovation and global expansion efforts.
Increased focus on mental health can lead to new features addressing CSM challenges.
Growing importance of CSMs in revenue retention aligns with Vitally's automation and analytics focus.

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