Lead, Pro Customer Marketing at Chamberlain Group

Oak Brook, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Marketing, Intelligent Access, Consumer TechnologyIndustries

Requirements

Bachelor’s degree in Marketing, Business, or related field
5+ years in marketing, communications or general management
Experience working in a matrix organization leading direct and indirect teams towards common goals and initiatives
Deep expertise of dealer and distributor channels of distribution and retail partners
Channel program and channel marketing experience

Responsibilities

Lead the implementation of Pro channel marketing programs that support overall business and partner objectives, ensuring consistency across all touchpoints
Develop and execute account-specific co-marketing strategies for distributors, direct dealers, and builder partners to grow channel sales and awareness
Collaborate with Product Marketing to plan and execute Pro channel launch campaigns that accelerate adoption of new products and services
Lead the development and coordination of the annual Pro marketing calendar to align campaigns, launches, and channel initiatives across teams
Partner with Sales and Marketing Analytics to track, measure, and optimize key campaign performance metrics; use insights to drive continuous improvement
Partner with GTM, Sales, Product, and broader Marketing teams to ensure channel marketing initiatives align with strategic priorities and brand standards
Support the creation and execution of channel segmentation strategies to focus resources on high-potential partners and guide messaging approaches
Manage execution of Pro channel merchandising initiatives, including displays, digital assets, and sales materials that drive sell-through
Manage vendor partners to ensure timely, cost-effective execution of programs; maintain budget tracking in partnership with Finance and Sourcing
Evaluate campaign performance, report outcomes, and apply findings to improve return on marketing investments
Serve as the advocate for Pro channel partners in internal planning discussions to ensure strategies reflect partner needs and opportunities
Communicate effectively across internal and external teams, adapt messaging to audience needs, and contribute to a collaborative, high-performing marketing culture
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Protect Chamberlain Group’s reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
Contribute to the team effort by accomplishing related results and participating on projects as needed

Skills

Key technologies and capabilities for this role

Marketing StrategyCo-MarketingCampaign ManagementProduct LaunchMarketing CalendarAnalyticsPerformance MetricsGTMChannel SegmentationMerchandisingBudget ManagementVendor Management

Questions & Answers

Common questions about this position

What qualifications are required for the Lead, Pro Customer Marketing role?

A Bachelor’s degree in Marketing, Business, or related field is required, along with 5+ years in marketing, communications or general management, experience in a matrix organization leading direct and indirect teams, and deep expertise in dealer and distributor channels.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the company culture emphasize for this role?

The role involves contributing to a collaborative, high-performing marketing culture through effective communication across teams and adapting messaging to audience needs.

What makes a strong candidate for this position?

Strong candidates will have experience leading teams in a matrix organization, deep expertise in dealer and distributor channels, and a proven track record in marketing program implementation and cross-functional collaboration.

Chamberlain Group

Smart home access control solutions provider

About Chamberlain Group

Chamberlain Group specializes in intelligent access solutions, focusing on smart home connectivity and access control systems. Their main products include garage door openers, commercial door openers, and gate operators, which can be professionally installed or purchased as DIY options for enhanced home security and convenience. The myQ app is a key feature that allows users to control their access points remotely, providing added security and convenience. Unlike many competitors, Chamberlain Group combines high-quality hardware with a smart home ecosystem that supports both direct sales and partnerships with professional installers. The company's goal is to lead in the access solutions market while ensuring customer satisfaction and promoting diversity and inclusion within the workplace.

Oak Brook, IllinoisHeadquarters

1954Year Founded

VENTURE_UNKNOWNCompany Stage

Hardware, Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Recall of LiftMaster myQ panels may harm reputation and consumer trust.

Patent lawsuit against Overhead Door Corporation could lead to financial liabilities.

Cybersecurity risks from automotive integrations may expose vulnerabilities.

Differentiation

Chamberlain Group offers a comprehensive smart home ecosystem with the myQ app.

The company provides both DIY and professionally installed access solutions.

Chamberlain Group has a long history of innovation in access control since 1900.

Upsides

Integration with EV charging stations enhances user convenience and platform utility.

Expansion into smart city infrastructure offers new growth opportunities.

AI-powered predictive maintenance can improve reliability and customer satisfaction.

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