Lead Network Technology Support at AT&T

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

NoVisa

TelecommunicationsIndustries

Requirements

5-8 years’ experience with Cisco IOS and/or Juniper OS
5-8 years’ experience with IP Networking
5-8 years’ experience with CLI (Command Line Interface) configuration
Cisco Certified Network Associate (CCNA) or Juniper Networks Certified Internet Associate (JNCIA) or equivalent certifications
Office presence minimum of 5 days per week (no relocation or sponsorship)
Availability to work third shift - Monday through Friday morning maintenance windows
Bachelor’s degree in Math, Science, Engineering, Computer Sciences or Operations (desired)
Python Programming (desired)
Ansible (desired)
YAML (desired)
Automation/Scripting (desired)
DriveNets/Whitebox (desired)
Cisco Certified Network Professional (CCNP) (desired)
Cisco Certified Internetwork Expert (CCIE) (desired)
Juniper Networks Certified Internet Specialist (JNCIS) (desired)
Juniper Networks Certified Internet Professional (JNCIP) (desired)
Juniper Networks Certified Internet Expert (JNCIE) (desired)

Responsibilities

Receive work orders
Support changes to the Mobility Network PE (Provider Edge) and CE (Customer Edge) routers and associated devices in MTSOs and Data Centers
Perform daytime planning and scheduling
Execute changes to Cisco and Juniper devices in maintenance windows during night and daytime using CLI
Upgrade OS/IOS of routers
Migrate traffic from one infrastructure to another/one router to another
Use automation tools (Python, Ansible, GUI-based applications) for pre-checks, post-checks, and execution if available
Coordinate with other organizations/teams: Service Assurance, Engineering, Advanced Network Technology Support (ANTS), and IPTRC (NOC/NRC)
Perform Moves, Adds, Changes, and Disconnects to the Mobility network
Perform Programming and Scripting to support automation efforts
Perform automation functions through scripting and programming to bring efficiency to support and monitoring functions
Perform data analysis on platform and/or organizational metrics using industry standard analytics and data presentation tools
Ensure overall reliability and operations of AT&T's Optical, IP Core, Mobility, and other advanced communication technologies
Perform fault and lifecycle management to deliver platform technical support on a 24x7 basis, including triage, investigation, and remediation of acute and chronic issues across multiple platforms and technology environments
Understand End-to-End service to support underlying technologies (VOIP, messaging, 4G LTE, 5G, Wireless, etc.)

Skills

Key technologies and capabilities for this role

CiscoJuniperCLIIOSPythonAnsibleAutomationScriptingNetwork MigrationTraffic EngineeringData Analysis

Questions & Answers

Common questions about this position

Is this position remote or does it require office presence?

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

What experience is required for this role?

Required experience includes 5-8 years with Cisco IOS and/or Juniper OS, 5-8 years with IP Networking, and 5-8 years with CLI configuration. Cisco Certified Network Associate (CCNA) or Juniper Networks Certified Internet Associate (JNCIA) or equivalent certifications are also required.

What is the salary or compensation for this position?

This information is not specified in the job description.

What are the work hours or shifts for this role?

Work involves daytime planning and scheduling as well as executing changes during night and daytime maintenance windows. May be required to work a third shift - Monday through Friday morning maintenance windows.

What education is preferred for this position?

A Bachelor’s degree in Math, Science, Engineering, Computer Sciences or Operations is desired.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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