FreshBooks

Lead - IT Operations

Chennai, Tamil Nadu, India

$60,000 – $90,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
InternshipJob Type
UnknownVisa
Information Technology, NetworkingIndustries

Requirements

Candidates should possess a Bachelor’s degree in Computer Science, Information Technology, or a related field, along with a minimum of 7 years of experience in IT operations, demonstrating expertise in designing, implementing, and maintaining complex network infrastructures. Strong knowledge of routers, switches, Wi-Fi controllers, access points, load balancers, and firewalls is essential, as is experience with Palo Alto firewalls and Ruckus wireless solutions. Experience with WAN and LAN connectivity, IPSEC VPN, and remote VPN solutions is also required.

Responsibilities

The Lead – IT Operations is responsible for designing, implementing, and maintaining the organization’s infrastructure, providing top-notch support for network issues, handling level-2 support for incidents, changes, and service requests, developing and maintaining network documentation, staying up-to-date with emerging trends and technologies, performing network maintenance and system upgrades, monitoring system resource utilization, and deploying new offices based on user requirements. The role also includes managing WiFi Controllers, Switches, Access Points, and Firewalls, as well as implementing and supporting remote access solutions, executing backup and restore procedures, identifying and resolving hardware/software incidents, and hands-on experience in defining, deploying, and managing network configurations.

Skills

Routers
Switches
Wi-Fi Controllers
Access Points
Load Balancers
Firewalls
Palo Alto Firewalls
Ruckus Wireless
WAN
LAN
IPSEC VPN
Remote VPN
Network Documentation
System Monitoring
Backup and Restore
Hardware/Software Incident Resolution
Network Configuration

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Key Metrics

Toronto, CanadaHeadquarters
2003Year Founded
$149.6MTotal Funding
DEBTCompany Stage
Consumer Software, FintechIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
401(k) Company Match
Stock Options
Unlimited Paid Time Off
Parental Leave
Home Office Stipend
Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.
Dependency on Stripe's technology could pose risks if Stripe faces issues.
Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.
The company provides mobile-friendly solutions, catering to the rise of remote work.
FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.
The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.
AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

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