Lead Infrastructure Engineer

Employment Type: Full time Location Type: Remote (U.S. time zones) or Office-based (Austin, TX or San Francisco, CA)

Position Overview

BigCommerce is seeking a full-time Lead Infrastructure Engineer to join our Infrastructure team. This role is crucial for designing, building, and maintaining the foundational technology stack that powers BigCommerce stores. You will collaborate with a talented group of individuals with expertise in web operations, systems administration, and software engineering, applying software engineering and SRE principles to create tools, services, and automation.

About BigCommerce

BigCommerce's mission is to help merchants sell more at every stage of growth. We are the SaaS leader for fast-growing, mid-market businesses, enabling them to build intuitive and engaging stores. Recognized as one of the Best Places to Work in Austin, San Francisco, and Australia, BigCommerce is committed to growing employee careers and providing an incredible experience. We empower our people and customers to build, innovate, and grow, redefining the e-commerce industry together.

Responsibilities

• Contribute to the planning and implementation of key initiatives to enhance the stability and reliability of our database infrastructure.
• Apply software engineering and SRE principles to create tools, services, and automation for building, monitoring, and operating complex infrastructure and service-oriented architectures.
• Collaborate on platform-level initiatives that drive engineering automation and efficiency across the organization.
• Continuously improve, evolve, and innovate the observability of BigCommerce’s platform architecture.
• Take full ownership of issues and projects, driving them to completion with a high degree of autonomy.
• Participate in planning and technical design sessions, contributing to their successful execution.
• Join the team’s on-call rotation.

Requirements

• 5+ years of experience in building software, operating, or supporting large-scale Linux-based service-oriented architectures.
• Expertise in SQL systems is a bonus.
• A deep interest in learning and working with new technologies and programming languages.
• Experience in UNIX systems administration.
• Proficiency in Golang, Ruby, PHP, or Bash.
• Hands-on experience with Docker and orchestration tools such as Nomad (used by BigCommerce), Kubernetes, or Amazon ECS.
• Familiarity with configuration management tools like Ansible, Chef, or Puppet (Puppet is used by BigCommerce).
• Experience with observability and application performance monitoring (APM) tools, such as Alertmanager, ELK, Prometheus, New Relic, Sentry, and Lightstep.
• A software engineer with a curiosity for operations, or an operations engineer that wants to work closely with software engineers to help infrastructure.

Our Technology Stack

• Languages: Golang, Ruby, Scala
• Provisioning & Configuration Management: Terraform, Puppet
• Orchestration: Nomad (preferred), Kubernetes, Amazon ECS
• Observability & APM: Alertmanager, ELK, Prometheus, New Relic, Sentry, Lightstep

Company Culture

We are a remote-first team that values collaboration and prioritizes team over individual achievements, innovative problem-solving, and operational efficiency.