6+ Months of Prior Relevant Experience as a fountain worker or cashier in a similar environment (preferred)
2 years of Barista experience at Starbucks or a similar environment (preferred)
Must be able to work various shifts, including weekends and all holidays
Responsibilities
Lead, coach, and train a shift of approximately 3-12 employees
Knowledgeable with selling techniques and service delivery for both alcoholic and non-alcoholic beverages and items on the menu
Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
Take and place order, serve and garnish food and drinks efficiently and accurately in work areas as applicable
Pack and complete order per guests’ preference with necessary condiments
Perform opening and closing duties based upon shift assignment
Unload warehouse orders and stock the orders to designated storage maintaining organization, stock and replenish supplies and machines as needed
Maintain the cleanliness, sanitation, and the appearance of the front and back of house area, clear tables and counters; sweep and maintain the cleanliness of the dining area without interfering with the comfort of guests
Establish par levels for daily orders and complete daily order sheet