Lead Director, Software Development Engineering at CVS Health

Hartford, Connecticut, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health InsuranceIndustries

Requirements

7+ years of experience in IT production support, incident management, and technical leadership including Site Reliability Engineering (SRE)
10+ years of experience in IT operations, production support, incident management, or related roles
7+ years of experience in managing production support operations in a multi-vendor Application Managed Services model
At least 5-7 years of experience in a leadership or managerial capacity, overseeing IT teams and operations
Strong leadership and team management skills with a focus on developing and motivating high-performing teams
5+ years of experience with performance monitoring tools, service level agreements (SLAs), and key performance indicators (KPIs)
Proven track record of driving process improvements, operational efficiency, and service quality enhancements
5+ years of experience with Change Management and Organizational Transformation, including leading organizational change initiatives, driving digital transformation, and managing IT-related organizational changes
3+ years of technical background with expertise in Generative AI, IT systems, applications, and infrastructure, with ability to analyze complex technical issues, identify root causes, and implement effective solutions
Specific experience in healthcare insurance industry IT operations is highly desirable
Proficiency in ServiceNow (preferred)
Relevant certifications such as ITIL, PMP, or other industry-recognized credentials (preferred)
Good business acumen skills (preferred)
Excellent communication and people skills with the ability to collaborate effectively with internal teams and external vendors (preferred)
Knowledge of ServiceNow reporting and dashboard capabilities for tracking KPIs and monitoring incident resolution metrics (preferred)
Understanding of ServiceNow integrations with other IT systems and tools (preferred)

Responsibilities

Lead day-to-day production support operations related to the healthcare business
Manage incident management
Provide technical direction to drive a multi-vendor Application Managed Services model
Leverage AI-based solutions to optimize and drive incident resolution
Ensure seamless technical support in a complex IT environment

Skills

IT Production Support

Incident Management

Site Reliability Engineering

SRE

AI Solutions

Technical Leadership

Multi-Vendor Management

Application Managed Services

IT Operations

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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