Lead Digital Operations at Target

Minneapolis, Minnesota, United States

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$92,000 – $166,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

5-7 years of experience within Digital Experience partnering with Data Science, Product, and Tech
Experience with Guest Purchasability
Excellent analytical, critical thinking, & problem-solving skills
Passion to lean into AI
Strong cross-functional partnership and presence
Self-starter, even in the most ambiguous of projects
Ability to make complex ideas simple to understand
Excellent written and oral communication skills that anticipate and are tailored to audiences across all levels of the organization
Experience with Adobe Analytics
Experience with Fullstory (prior experience)

Responsibilities

Identify guest friction through survey data (Medallia) and guest signals with our CX Solution (Fullstory) in support of digital experience teams, including enablement of Fullstory for deeper analysis, identification & business case development associated with remedying identified points of friction, and representing broader experience team priorities in CX Center of Excellence
Manage high visibility enterprise-level initiatives from conceptualization to implementation – develop project plans, rollout schedules for key initiatives, assign tasks, track progress, and update leadership (e.g., management and evolution of Guest Purchasability suite of metrics and the development and rollout of Pre Orders for Order Pickup)
Influence peers, partner teams, and leaders with compelling storytelling, often speaking to large groups of stakeholders with leaders of varying levels
Collaborate within and across pyramids (Product, Tech, Supply Chain, Store Operations, Pricing & Promotions, Merchant and Product/UX teams) to highlight the impact of guest friction, align on priorities, and co-create solutions that evolve the guest experience, drive sales profitably, minimize defects, and resolve process issues
Leverage a strong background in data analytics and storytelling to senior leaders, developing expertise in data and reporting to ideate root cause and potential solutions for problem statements

Skills

Medallia

Fullstory

CX Analysis

Digital Operations

Guest Experience

Data Insights

Business Case Development

Survey Data

Qualitative Analysis

Quantitative Analysis

Target

Retailer offering diverse consumer goods

About Target

Target Corporation is a retail company that offers a wide range of products, including clothing, electronics, home goods, and groceries, through nearly 2,000 stores and an online platform. Its "Design For All" philosophy allows it to provide high-quality, affordable products that cater to diverse customer needs. Target differentiates itself from competitors with its owned brands and the Target Circle loyalty program, which enhances customer engagement. The company's goal is to support sustainability and community initiatives by giving back 5% of its profits to local communities.

Minneapolis, MinnesotaHeadquarters

2005Year Founded

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Sick Leave

Paid Holidays

Paid Vacation

401(k) Retirement Plan

Employee Discounts

Risks

Increased competition from online-only retailers like Amazon threatens Target's market share.

Rising labor costs due to new minimum wage laws could impact profit margins.

Supply chain vulnerabilities from geopolitical tensions may affect inventory and pricing strategies.

Differentiation

Target's 'Design For All' philosophy offers unique, high-quality products at affordable prices.

The Target Circle loyalty program enhances customer engagement and shopping experience.

Target's commitment to sustainability and community support sets it apart from competitors.

Upsides

Experiential retail and 'retailtainment' strategies can boost customer engagement and foot traffic.

Augmented reality integration offers immersive shopping experiences showcasing Target's unique designs.

Omnichannel retail strategies enhance customer experience by integrating online and offline shopping.

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