Lead Data Scientist – Customer Experience Improvement at CVS Health

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, MedicaidIndustries

Requirements

5+ years of experience in advanced analytics, decision science, applied AI/ML
5+ years of experience in one or more areas of advanced modeling: predictive analytics, reinforcement learning, NLP, LLM, or causal inference
5+ years programming skills in Python and SQL, with a focus on managing large and complex analytical projects from data exploration, model building, performance evaluation and testing
Proven records of applying analytical rigor and statistical methods to analyze large amounts of data, using causal inference and other advanced statistical techniques
Comfort in a Matrixed Environment: Ability to work effectively in a matrixed organizational structure, including managing priorities and deliverables while reporting to multiple leaders. This requires strong communication, adaptability, and stakeholder alignment skills
Business Case Development: Ability to translate insights into actionable strategies, create business cases, and align with organizational priorities
Communication & Storytelling: Strong ability to present complex data insights in a clear, compelling narrative for stakeholders
Collaboration & Stakeholder Engagement: Experience working cross-functionally with product, operations, catalyst, CX experience, and marketing teams to implement CX improvements
Empathy & Customer-Centric Mindset: Understanding customer needs and emotions to design solutions that resonate and drive loyalty
Preferred Qualifications
Familiarity with BI tools (Tableau, Looker, Power BI) and analytics engineering (GCP, and other modern warehouses)
3+ years of experience in designing and deploying data science solutions in member/consumer engagement environment
3+ years of experience in healthcare industry, understanding Medicaid, with a strong interest in improving outcomes through intelligent decision systems
Hands on experience with LLMs, generative AI

Responsibilities

Analyze complex datasets to uncover trends, pain points, and opportunities for improvement
Apply predictive and prescriptive analytics, experimentation, and visualization techniques to inform decision-making
Collaborate cross-functionally with CX, operations, marketing, and clinical teams to co-create solutions that align with enterprise goals
Develop business cases and track KPIs to measure impact and ensure continuous improvement
Operate effectively in a matrixed environment, managing priorities and deliverables while reporting to multiple leaders
Communicate insights clearly through compelling storytelling and foster alignment among diverse stakeholders
Leverage advanced analytics to identify, validate, and implement strategies that enhance member experiences across multiple touchpoints
Combine deep expertise in machine learning, conversational analytics, AI agents, LLMs, and decision intelligence with a strong understanding of customer experience frameworks to drive actionable insights and measurable improvements

Skills

Machine Learning

Conversational Analytics

AI Agents

LLMs

Decision Intelligence

Predictive Analytics

Prescriptive Analytics

Experimentation

Data Visualization

SQL

Python

Storytelling

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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