Lead - Customer Success at Zenoti

Costa Rica

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Beauty and Wellness, SaaS, TechnologyIndustries

Requirements

A passion for customer success and laser focus on providing customer value
8+ years of overall experience in dealing with customers
Ability to understand, articulate, interact with, and manage customer expectations
Open to travel to customer locations on short notice, when required
Experience dealing with large, complex accounts, building relationships at the C-level
A 4-year degree in engineering or equivalent
PMP is an added advantage
Knowledge of how enterprise implementations, professional services, and support processes work will be a definite plus

Responsibilities

Building value-based customer relationships
Gathering intelligent product feedback and recommendations from the customers
Developing customer focused processes for ensuring customer success
Applying domain expertise to close deals
Ensuring high user adoption of the customer success management application
Implementing best practices to improve customer success
Ensuring smooth onboarding handoff

Skills

Key technologies and capabilities for this role

Customer SuccessCustomer Relationship ManagementProduct FeedbackOnboardingUser AdoptionDomain ExpertiseCRMSaaS

Questions & Answers

Common questions about this position

What compensation can I expect for the Lead - Customer Success role?

Zenoti offers attractive compensation for this position.

Is this a remote position or does it require travel?

The role requires openness to travel to customer locations on short notice when required. Remote or office location details are not specified.

What key skills are required for the Lead - Customer Success position?

Key skills include 8+ years of customer-facing experience, ability to manage customer expectations and C-level relationships, a 4-year engineering degree or equivalent, and knowledge of enterprise implementations as a plus.

What is the company culture like at Zenoti?

Zenoti has a dynamic and diverse team that values collaboration, creativity, and growth, and is recognized as a Great Place to Work Certified for 2021-2022.

What makes a strong candidate for this Lead - Customer Success role?

Strong candidates have a passion for customer success, experience with large complex accounts at the C-level, and domain knowledge in enterprise implementations.

Zenoti

Cloud-based software for beauty businesses

About Zenoti

Zenoti provides cloud-based software tailored for salons, spas, and med spas, helping over 12,000 businesses across more than 50 countries manage their operations. The software includes tools for appointment scheduling, billing, payments, reporting, analytics, marketing, employee management, and inventory control, all aimed at improving customer experience and automating front desk tasks. Operating on a Software-as-a-Service (SaaS) model, clients pay a subscription fee for access to the software, which is continuously updated without manual installations. Zenoti distinguishes itself by offering modern, touchless interactions like online booking and self-check-in, along with 24/7 support and assistance with data migration for new clients. The company's goal is to enhance the efficiency and customer experience of businesses in the beauty and wellness industry.

Bellevue, WashingtonHeadquarters

2010Year Founded

$322MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Parental Leave

Unlimited Paid Time Off

Flexible Work Hours

Wellness Program

Risks

Emerging competitors in beauty software could threaten Zenoti's market share.

Economic downturns may reduce spending in the beauty and wellness industry.

Data privacy regulations like GDPR pose compliance challenges for Zenoti.

Differentiation

Zenoti offers a comprehensive mobile solution for salons, spas, and med spas.

The platform supports both large chains and small businesses with scalable features.

Zenoti's SaaS model ensures continuous updates and improvements without manual installations.

Upsides

Zenoti's integration of AI-driven personalization enhances user experience and client retention.

The rise of mobile-first strategies aligns with Zenoti's comprehensive mobile solution.

Zenoti's SaaS model benefits from the growing trend of subscription-based revenue streams.

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