Lead CSR / Teller - South Chicago Heights - Full Time at Fifth Third Bank

South Chicago Heights, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

High school diploma/GED
Extensive cash handling experience
In-depth knowledge of retail policies and procedures to perform essential duties with minimal supervision
Ability to interact comfortably and confidently with the public
Adhere to dress code guidelines
Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution
Act as a leader and resource for both customers and platform team
Demonstrate company’s core values (work as one bank, take accountability, be respectful & inclusive, act with integrity)
Flexibility in scheduling

Responsibilities

Provide excellent customer service in all interactions and refer customers to appropriate business partners for consultative conversations
Deepen relationships by listening to customer needs, asking questions, and guiding them to financial solutions
Provide follow-up to customer questions and find solutions to address issues
Be responsive and timely with correspondence to maintain clear communication
Maintain confidentiality of all customer business and follow the Bancorp Code of Business Conduct and Ethics
Collaborate with Financial Center Manager to complete monthly cash counts and gather/report monthly FCA requests
Perform daily office responsibilities to maintain efficient operations, working with CSR and Bankers
Maintain a balancing record in line with policy, find and correct outages, and assist others
Stay up to date on bank policies and financial center procedures
Demonstrate sound judgment in decision-making, abiding by guidelines and procedures
Assist in training newly hired Customer Service Representatives
Identify customer needs during interactions and outreach, refer to Bankers and business partners
Build and maintain knowledge of Retail products and services
Utilize tools for tracking referrals to personal bankers and business partners
Perform other duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceCash HandlingTransaction BalancingRisk ManagementBank OperationsCustomer ReferralsConfidentialityFinancial Center ManagementCash CountsOffice Operations

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time position.

What is the salary or compensation for this role?

This information is not specified in the job description.

What are the minimum qualifications for the Lead CSR / Teller role?

A high school diploma/GED is required, along with extensive cash handling experience and in-depth knowledge of retail policies and procedures to perform duties with minimal supervision.

Does this role involve supervisory responsibilities?

No, there are no supervisory responsibilities for this position.

What skills make a strong candidate for this Lead CSR position?

Strong candidates demonstrate excellent customer service, sound judgment in decision-making, ability to deepen customer relationships, cash handling expertise, and experience assisting in training new hires.

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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