Lead - Account Manager at FreshBooks

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, TechnologyIndustries

Requirements

5 to 8 years of experience in SaaS or solution-based sales, account management, or customer-facing roles with a track record of success in an aligned territory
Strategic mindset with curiosity, collaboration, and adaptability; open to learning and comfortable navigating change
Consultative approach with experience working with enterprise customers, including senior leaders, exceeding goals, and focusing on long-term value creation
Strong communicator and relationship builder with great presentation skills; listens deeply, asks thoughtful questions, and connects product capabilities to business needs
Domain knowledge in CRM, EX, CX, or ITSM solutions is a plus

Responsibilities

Engage, discover, and drive results: Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers
Articulate value: Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results
Execute the sales process: Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships
Learn and collaborate: Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success
Hunt and prospect: Build a strong, future-ready pipeline with accurate forecasting and consistent execution; travel as required to connect in person, foster relationships, and represent Freshworks

Skills

Key technologies and capabilities for this role

SaaS SalesAccount ManagementUpsellCross-sellRenewalsSales ForecastingProspectingPipeline ManagementExecutive EngagementCustomer Success

Questions & Answers

Common questions about this position

Is this position remote or on-site?

The position is on-site.

What experience is required for the Lead - Account Manager role?

Candidates need 5 to 8 years of experience in SaaS or solution-based sales, account management, or customer-facing roles with a track record of success in an aligned territory.

What key skills are needed for this position?

A strategic mindset with curiosity, collaboration, and adaptability; a consultative approach with enterprise customers; strong communication and relationship-building skills; and domain knowledge in CRM, EX, CX, or ITSM solutions is a plus.

What is the company culture like at Freshworks?

Freshworks values collaboration, curiosity, and impact, fostering an inclusive environment that welcomes colleagues of all backgrounds and enables everyone to find their true potential, purpose, and passion.

What makes a strong candidate for this role?

A strong candidate has 5-8 years in SaaS sales or account management, a consultative approach with enterprise customers, excellent communication skills, and a strategic mindset focused on long-term value and exceeding goals.

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Stock Options

Unlimited Paid Time Off

Parental Leave

Home Office Stipend

Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.

Dependency on Stripe's technology could pose risks if Stripe faces issues.

Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.

The company provides mobile-friendly solutions, catering to the rise of remote work.

FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.

The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.

AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

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