Lead - Customer Engagement
FreshBooksSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Cloud Computing, Beauty & WellnessIndustries
Requirements
Candidates should possess a Bachelor's degree in Business, Marketing, or a related field, along with a minimum of 5 years of experience in customer success or a similar role within the SaaS industry. Strong communication, interpersonal, and relationship-building skills are essential, as is the ability to understand and articulate complex technical concepts to diverse audiences. Experience with CRM systems and data analysis tools is also preferred.
Responsibilities
As a Lead - Customer Success at Zenoti, you will develop strong relationships with customers, understand their business needs and challenges, and guide them through product adoption and long-term growth strategies. You will proactively explore features and functionalities to deliver maximum value, analyze customer challenges to develop solutions, leverage customer data to drive retention and expansion, and confidently lead customer conversations to influence stakeholders. Additionally, you will collaborate with sales, marketing, product, and support teams to ensure a seamless customer journey and continuously improve the platform.
Skills
Communication
Interpersonal Skills
Customer Relationships
Problem-Solving
Analytical Skills
Data-Driven
Customer Advocacy
Product Expertise
Strategic Thinking
Zenoti
Cloud-based software for beauty businesses
About Zenoti
Zenoti provides cloud-based software tailored for salons, spas, and med spas, helping over 12,000 businesses across more than 50 countries manage their operations. The software includes tools for appointment scheduling, billing, payments, reporting, analytics, marketing, employee management, and inventory control, all aimed at improving customer experience and automating front desk tasks. Operating on a Software-as-a-Service (SaaS) model, clients pay a subscription fee for access to the software, which is continuously updated without manual installations. Zenoti distinguishes itself by offering modern, touchless interactions like online booking and self-check-in, along with 24/7 support and assistance with data migration for new clients. The company's goal is to enhance the efficiency and customer experience of businesses in the beauty and wellness industry.
Key Metrics
Bellevue, WashingtonHeadquarters
2010Year Founded
$322MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise SoftwareIndustries
1,001-5,000Employees