LE - L1 Default Job Template at Deliveroo

Dubai, Dubai, United Arab Emirates

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Grocery, Retail, Food DeliveryIndustries

Requirements

1–2 years in grocery, retail, or delivery operations
Strong problem-solving and communication skills
High attention to detail
Ability to work independently in fast-paced environments
Familiarity with mobile/tablet apps and basic troubleshooting
Valid UAE driving license and own car
Ability to be on-site at multiple store locations for extended periods

Responsibilities

Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations. Identify issues affecting accuracy and fulfillment efficiency
Investigate performance issues, document findings, and implement corrective actions to prevent recurrence
Train and upskill pickers on Deliveroo’s SOPs, focusing on substitution handling, order prioritization, picking accuracy, and customer-first execution
Create site-specific action plans to improve store KPIs. Outline findings, proposed solutions, and support required from stakeholders
Maintain records of site visits, issues, solutions implemented, and performance feedback. Share periodic updates with central operations and partner management teams
Conduct regular checks on store tablets, printers, and SIMs. Troubleshoot or escalate hardware issues to ensure seamless live operations
Work closely with partner store managers and staff to ensure proper stock availability, item accuracy, and efficient order preparation

Skills

Performance Monitoring

Root Cause Analysis

On-Site Training

Metrics Analysis

Operational Excellence

Picker Performance

Issue Investigation

Corrective Actions

Service Standards

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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