Project Manager
0x LabsSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Customer ExperienceIndustries
Requirements
- 4+ years of experience managing implementations for SaaS or Enterprise clients
- Understanding of APIs, HTML, and network security
- Experience configuring an application, such as a website CMS (Drupal or similar) or another platform
- Proven ability to coordinate multiple Client-facing projects simultaneously
- Experience collaborating across multiple teams including Sales, Product, Customer Success, and Development/Engineering to ensure completion of deliverables
- Strong project management skills and a background in technical consultancy
- Excellent written, oral, and social interpersonal skills across multiple audiences and methods
- A team player attitude with strong presentation skills, self-confidence, and enthusiasm
- Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way
- Highly collaborative and flexible
- Growth mindset with a natural curiosity about technology
Responsibilities
- Oversee a portfolio of projects for clients across the complete lifecycle from the Sales hand-off to launch
- Manage client expectations gracefully while driving product adoption
- Serve as the consultant, application configuration expert and project manager while keeping internal and external teams engaged and informed
- Create and manage project artifacts (e.g., project schedules, communication plans, test plans, RAID logs, and other project management and planning documents) according to the needs of each client
- Conduct thorough discovery at the start of projects and track both business and technical deliverables across Client and internal teams
- Understand how to translate delivery of tools and technology into measurable ROI for the customer and communicate this value early and often
- Keep key stakeholders informed of statuses and changes and escalate issues or misalignments throughout the business as necessary
- Confidently train support client teams on configuration and support operators in simulated training exercises
- Define and recommend processes and procedures to facilitate better service delivery to Clients
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience is required for the Launch Manager role?
Candidates need 4+ years of experience managing implementations for SaaS or Enterprise clients, along with understanding of APIs, HTML, and network security, and experience configuring an application such as a website CMS.
What does the company culture at Glia look like?
Glia has a positive, diverse, and supportive culture, seeking curious, inventive people who work to be a little better every single day.
What are the key responsibilities of the Launch Manager?
You'll oversee a portfolio of client projects from sales hand-off to launch, manage expectations, create project artifacts, conduct discovery, track deliverables, communicate ROI, train client teams, and recommend processes.
What qualities make the ideal candidate for this position?
The ideal candidate is a seasoned implementation expert with attention to detail and big-picture thinking, has led multiple onboarding projects, takes accountability for success, creates efficient processes, values communication and relationships, and leads through influence.
Is this a remote position, and what is the location requirement?
This information is not specified in the job description.
Glia
Digital customer service solutions for banks
About Glia
Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.
New York City, New YorkHeadquarters
2012Year Founded
$147.8MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, Financial ServicesIndustries
201-500Employees
Benefits
Stock Options
Professional Development Budget
Risks
Rapid AI adoption could lead to increased competition from new entrants.
Financial institutions may develop in-house digital customer service solutions.
Increasing regulatory scrutiny on AI and data privacy could raise compliance costs.
Differentiation
Glia's ChannelLess® architecture allows seamless transitions between communication channels.
Quality AnalystGPT provides real-time insights into customer needs and trends.
Glia's AI-driven solutions enhance customer experience and operational efficiency.
Upsides
Increased demand for AI-driven customer service in the financial sector.
Growing trend of integrating AI with customer service platforms.
Expansion of digital banking services boosts demand for Glia's solutions.
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