L2 Support Engineer - Web Applications at DXC Technology

Riyadh, Riyadh, Saudi Arabia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Strong understanding of various technologies (Java, .NET, and Visual Basic)
Experience with web application architectures (e.g., client/server, REST APIs)
Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries
Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus
Strong analytical and problem-solving skills
Excellent communication and documentation abilities
Ability to work independently and under pressure

Responsibilities

Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications
Reproduce issues in test/staging environments to identify bugs or misconfigurations
Conduct detailed log analysis, SQL/database checks, and API validation
Classify and prioritize incidents based on severity and business impact
Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings
Collaborate with L1 and L3 teams during major incidents and post-incident reviews
Communicate with business users or clients to gather additional information when needed
Provide workarounds or solutions while permanent fixes are being developed
Maintain knowledge base and support documentation
Prepare scripts or SQL queries to validate data or resolve issues
Perform basic configuration changes or updates in non-production environments
Conduct release verification and smoke testing after deployments
Analyze recurring issues to suggest long-term fixes or enhancements
Provide feedback to development/QA teams to improve application stability and usability

Skills

Key technologies and capabilities for this role

Java.NETVisual BasicREST APIsMySQLSQL ServerPostgreSQLOracleSQLGitAWSAzureGCPCI/CD

Questions & Answers

Common questions about this position

What technical skills are required for the L2 Support Engineer role?

Candidates need a strong understanding of Java, .NET, and Visual Basic, experience with web application architectures like client/server and REST APIs, familiarity with databases such as MySQL, SQL Server, PostgreSQL, and Oracle including basic queries, plus exposure to Git, CI/CD tools, and cloud platforms like AWS, Azure, GCP.

What soft skills are needed for this position?

The role requires strong analytical and problem-solving skills, excellent communication and documentation abilities, and the ability to work independently and under pressure.

What is the work arrangement or location policy at DXC Technology?

The work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

What is the company culture like at DXC Technology?

DXC Technology believes strong connections and community are key to success, committing to foster an inclusive environment where everyone can thrive.

What makes a strong candidate for this L2 Support Engineer position?

A strong candidate will have hands-on experience troubleshooting web applications, strong technical skills in Java, .NET, databases, and problem-solving, plus the ability to collaborate with L1, L3, development, QA, and infrastructure teams while communicating effectively with clients.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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