d) at Santander

Mönchengladbach, North-Rhine-Westphalia, Germany

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Ausbildung im kaufmännischen Bereich (Commercial education) – Alternatively, experience as a consulting professional
Experience in (telephone) customer consulting and/or customer service (advantageous)
Strong sales and customer service skills
Ability to use modern technologies and tools
Knowledge of financial products (beneficial)

Responsibilities

Provide telephone-based advice to existing and new customers regarding digital credit, financing, and insurance products
Develop and visualize tailored offers based on individual customer needs, utilizing the latest technologies
Establish and maintain long-term customer relationships through proactive customer interaction
Increase customer satisfaction through the placement of appropriate supplementary products
Continuously develop and maintain a responsible approach to risk management

Skills

Key technologies and capabilities for this role

Customer ServiceSalesTelephone ConsultingFinancial ProductsCustomer Relationship ManagementRisk ManagementDigital Tools

Questions & Answers

Common questions about this position

What is the salary for this Kundenberater position?

This information is not specified in the job description.

Is this role remote or onsite, and where is it located?

The position is onsite in Germany, though flexible working hours with mobile work possibilities are offered as a benefit.

What skills are required for this customer advisor role?

Strong sales and customer service skills are required, along with the ability to use modern technologies and tools. Knowledge of financial products is beneficial.

What benefits does Santander offer for this position?

Benefits include more than 6 weeks of annual leave, year-end bonus plus variable salary components, company pension plan, flexible working hours with mobile work, childcare facilities, and various subsidies like gym and meal allowances.

How do I apply for this role and what makes a strong candidate?

Apply online via www.santander-karriere.de; contact Alfonso Tienda for specific questions or Sebastian Faust for general ones. Strong candidates have commercial education or consulting experience, plus advantageous background in telephone customer service.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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