Technical Writer
CriblSalary not specified
Full Time
Junior (1 to 2 years), Mid-level (3 to 4 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Payments, Financial Technology, TechnologyIndustries
Requirements
- 5+ years of relevant work experience with a Bachelor's Degree, or at least 2 years with an Advanced degree (e.g., Masters, MBA, JD, MD), or 0 years with a PhD
- Preferred: 6+ years with Bachelor's, 4+ years with Advanced degree, or up to 3 years with PhD
- Effectively manages tasks, meets expectations, and follows through
- Displays sense of urgency and motivation to succeed
- Exhibits high standards and persists in setting and accomplishing goals
- Takes initiative, works independently, and takes ownership of outcomes
- Understands and anticipates needs of internal/external customers and delivers high-quality products/services
- Demonstrates ability to simplify, improve, and find lean solutions
- Generates novel and useful solutions to problems or opportunities
- Uses communication skills to inspire and influence
Responsibilities
- Manage Client Care content within Microsoft Dynamics support articles and function as knowledge management expert for client experience improvements
- Edit and publish new/updated content and documentation to team members
- Partner with Service Experience team, Product Support Engineers, Training, and other stakeholders
- Provide ongoing oversight of knowledge governance
- Collaborate with line of business leadership to understand gap analysis for current knowledge
- Oversee business-critical documentation, ensuring alignment with content standards, style guides, and templates for consistency and quality
- Partner with line of business leadership to analyze impact of product changes and feature launches on business processes and knowledge
- Execute implementation of long-term knowledge management strategies in partnership with Director of Knowledge Management
- Collaborate with line of business leadership to make changes to documentation and processes as required
- Manage multiple projects and priorities effectively, ensuring timely delivery of high-quality documentation
- Train new and existing users of the knowledge base for user roles and provide day-to-day user support
- Assess and implement AI solutions for content development and management
- Champion continuous improvement by measuring impact of documentation efforts through metrics and analytics
- Partner with Service Experience/GTM liaison to understand product changes/feature launches and assess impact to Client Care, directing process/documentation changes
- Provide ongoing communication to Client Care team members for process and documentation changes
Skills
Knowledge Management
Microsoft Dynamics
Content Management
Documentation
Knowledge Governance
Gap Analysis
Style Guides
Stakeholder Collaboration
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
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