Knowledge Management Senior Specialist at Remote

Morowali, Sulawesi Tengah, Indonesia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HR Technology, Global EmploymentIndustries

Requirements

Strong operational background with experience in knowledge management, content strategy, or technical writing
Proven ability to manage structured content in a fast-paced environment
Demonstrated ability to proactively identify automation opportunities, drive process improvements, and lead projects that align operations with product roadmaps and company values
Familiarity with content management systems, AI-enabled knowledge tools, and CRM platforms
Strong cross-functional collaboration experience, particularly working with Legal, Product, Ops, or Customer Support teams
Ability to ensure knowledge assets are well-written, up-to-date, and aligned with business and regulatory needs
Comfort using data and metrics to evaluate knowledge effectiveness and identify content gaps
Demonstrated ability to independently own domains and drive initiatives from planning to execution with minimal oversight
Thrive in dynamic, fast-changing environments where priorities shift regularly
Excellent verbal and written communication in English; ability to simplify complex ideas for broad audiences
Experience working remotely (considered a plus, not required)

Responsibilities

Manage and maintain assigned knowledge domains, including product guides, process documentation, and compliance-focused content
Create, revise, and optimise knowledge articles to ensure clarity, accuracy, and accessibility for global users
Ensure documentation is treated and maintained as a Single Source of Truth (SSoT), reducing reliance on tribal knowledge or outdated material
Partner with Product, Legal, Ops, and Support teams to reflect feature changes, policy updates, and operational needs within the knowledge base
Use analytics to monitor article performance, identify gaps, and optimise for usability and deflection
Help evolve templates, workflows, and SOPs to scale knowledge management practices across teams
Proactively monitor legal and product change logs

Skills

Knowledge Management

Content Strategy

Technical Writing

Process Improvement

Automation

Project Leadership

Structured Content Management

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$482.5MTotal Funding

SERIES_CCompany Stage

Consulting, CybersecurityIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Flexible Work Hours

Paid Parental Leave

Mental Health Support

Stock Options

Professional Development Budget

Home Office Stipend

Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.

Competitors like Deel show rapid growth, indicating a highly competitive market.

Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.

Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.

Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.

Remote's entry into Japan expands its reach in high-demand international employment markets.

The global payroll solutions market is projected to reach $10.5 billion by 2030.

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