[Remote] Knowledge Architect at General Motors

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

3 - 5 years of experience in knowledge management, technical writing, or content strategy
Experience working with chatbot or AI-powered support systems using natural language processing or AI/ML concepts
Background in technical documentation or instructional design
Strong understanding of content management systems and information architecture
Familiarity with analytics tools for measuring content performance
Proven track record of collaborating with cross-functional teams and subject matter experts
Ability to translate complex technical concepts into user-friendly content
Project management skills with ability to manage multiple initiatives simultaneously
Preferred: 2+ years of hands-on experience with ServiceNow
Preferred: Proficiency in ServiceNow Knowledge Management module

Responsibilities

Author high-quality knowledge articles, procedures, and documentation in line with annual cycles, events and activities for respective COE(s)
Enforce knowledge governance policies, including content approval workflows, timely review cycles, stakeholder alignment (e.g. PSC), version control standards and change management for all knowledge content
Implement quality control processes for knowledge article creation, updates, and retirement
Conduct regular content audits to ensure accuracy, relevance, and compliance with organizational standards, including knowledge article retirement and archival processes
Build and maintain strategic partnerships with Centers of Excellence across the organization and proactively coordinate with COE partners to ensure their specialized knowledge is accurately represented
Serve as the primary liaison between technical teams and business stakeholders for knowledge-related initiatives
Troubleshoot technical issues and be able to discern what is a knowledge gap vs a hallucination vs platform bug
Stay current with ServiceNow updates and best practices for knowledge management

Skills

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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