Keyholder - Derby Street Shops at Warby Parker

Hingham, Massachusetts, United States

Warby Parker Logo
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries

Requirements

  • Professional retail experience at a customer-focused company
  • 6+ months in a management position
  • Exceptional interpersonal and communication skills
  • Cool under pressure and able to adapt quickly
  • Go-getter with an entrepreneurial spirit
  • Curious and eager to learn
  • Team player passionate about helping customers and teammates
  • Innovative, proactive problem-solver
  • Self-motivated top performer proud of your work
  • Able to bring positive, fun energy to the workplace, even during long hours
  • Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Responsibilities

  • Communicate Warby Parker's values and brand philosophy to customers
  • Promote an efficient, inclusive, and service-minded retail environment
  • Demonstrate exceptional product knowledge and offer thoughtful, honest style advice
  • Dream up innovative and entrepreneurial ways to reinvent the glasses-shopping experience
  • Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present
  • Open and close the store
  • Help foster an inclusive culture by treating customers and colleagues with respect

Skills

Key technologies and capabilities for this role

Retail SalesCustomer ServiceSales SupervisionTeam LeadershipStore OperationsProduct KnowledgeCommunication SkillsInterpersonal SkillsProblem Solving

Questions & Answers

Common questions about this position

What benefits are offered to full-time employees at Warby Parker?

Full-time employees receive health, vision, and dental insurance, life and AD&D insurance, paid time off, paid holidays, retirement savings plan with company match, parental leave, short-term disability, Employee Assistance Program, bereavement leave, optical education reimbursement, snack pantry, and more.

Is this position remote or does it require working in a store?

This is an in-store retail role at Derby Street Shops, involving face-to-face customer interactions, leading sales on the floor, opening and closing the store, and front-of-house operations.

What experience and skills are required for the Sales Supervisor role?

Candidates need professional retail experience at a customer-focused company plus 6+ months in a management position, exceptional interpersonal and communication skills, ability to stay cool under pressure, and an entrepreneurial spirit as a proactive problem-solver.

What is the company culture like at Warby Parker?

Warby Parker promotes an efficient, inclusive, and service-minded retail environment, fosters an inclusive culture by treating customers and colleagues with respect, and values innovation, entrepreneurial spirit, and doing good in the world while reimagining business practices.

What makes a strong candidate for this Keyholder position?

Strong candidates have retail management experience, exceptional communication skills, an entrepreneurial mindset, the ability to lead by example as an upbeat team player, and a self-motivated drive to deliver amazing customer experiences.

Warby Parker

Direct-to-consumer affordable eyewear retailer

About Warby Parker

Warby Parker offers stylish and high-quality prescription glasses and sunglasses directly to consumers at affordable prices, starting at $95, which includes lenses. Their unique Home Try-On program allows customers to select five frames to try at home for free, making the shopping experience convenient and reducing the challenges of buying eyewear online. Unlike traditional retailers, Warby Parker combines online and physical retail channels, allowing customers to try on frames in person at their stores. The company also has a social mission, distributing a pair of glasses to someone in need for every pair sold, which enhances their brand reputation and customer loyalty. Warby Parker's focus on affordability, convenience, and social responsibility sets it apart in the eyewear market.

New York City, New YorkHeadquarters
2010Year Founded
$842.9MTotal Funding
IPOCompany Stage
Consumer GoodsIndustries
1,001-5,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
401(k) Company Match
Parental Leave
Short-term Disability
Employee Assistance Program
Bereavement Leave
Optical Education Reimbursement
Snack Pantry

Risks

Competition from online retailers like Zenni Optical could erode market share.
Expansion into physical stores may increase operational costs and financial strain.
Supply chain disruptions could impact Warby Parker's inventory levels.

Differentiation

Warby Parker offers a unique Home Try-On program for customer convenience.
The company combines affordability with high-quality, stylish eyewear products.
Warby Parker's social mission enhances its brand reputation and customer loyalty.

Upsides

Increased demand for blue light lenses boosts Warby Parker's sales potential.
Growing ethical consumerism aligns with Warby Parker's social mission, enhancing brand value.
AR technology can improve Warby Parker's Home Try-On program, reducing return rates.

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