Key Account Manager at Remitly

Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Commodities, DataIndustries

Requirements

Strong communication and interpersonal skills
Proven sales experience, preferably in B2B environments
Ability to manage multiple accounts and prioritize tasks
Analytical mindset with attention to detail
Proficiency in CRM tools (e.g., Salesforce)
Bachelor's degree in Business, Marketing, or related field (often preferred)

Responsibilities

Building and maintaining strong, long-term relationships with clients
Identifying opportunities to grow sales within existing accounts and pursue new business
Developing strategic account plans tailored to each client’s needs and business goals
Leading in negotiations, preparing proposals, and closing deals
Collaborating with internal teams (e.g., marketing, product, customer support) to ensure client satisfaction
Monitoring account performance, preparing sales forecasts, and reporting on KPIs
Addressing client issues promptly and effectively to maintain trust and satisfaction

Skills

Key technologies and capabilities for this role

SalesforceCRMB2B SalesAccount ManagementSales NegotiationSales Forecasting

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

The role is based in the Japan office as part of a high performing sales team located there.

What skills are required for the Key Account Manager role?

Required skills include strong communication and interpersonal skills, proven sales experience preferably in B2B environments, ability to manage multiple accounts, analytical mindset with attention to detail, and proficiency in CRM tools like Salesforce.

What is the company culture like at ICIS?

The team is fueled by curiosity, relentlessly pursuing better customer outcomes, excelling in communication, thriving in a fast-paced environment with flexibility and composure under pressure, and consists of high-energy, self-motivated creative problem solvers with an entrepreneurial spirit.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What makes a strong candidate for this Key Account Manager role?

A strong candidate is resourceful, motivated, with a high level of curiosity, passion to learn, courage to try, fail and win, along with proven B2B sales experience and strong relationship-building skills.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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