IT Support Specialist (Remote)
Rula$78,800 - $88,100/year
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, Blockchain, Financial ServicesIndustries
Requirements
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
- 3-4 years of hands-on experience providing helpdesk support
- 1-3 years of experience with systems and network administration duties
- Experience supporting both Windows and macOS systems
- Familiarity with ticketing systems, remote support tools, and hardware diagnostics
- Strong interpersonal and communication skills with a customer-first mindset
- Ability to explain technical issues clearly to non-technical users
- Working knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
- Familiarity with Active Directory, Office 365, and cloud platforms such as AWS and Google Workspace
- Familiarity with configuring and troubleshooting network infrastructure equipment (routers, switches, wireless access points)
- Organized, detail-oriented, and capable of managing multiple priorities
Responsibilities
- Assist in configuring, maintaining, and monitoring cloud-based systems and network equipment to ensure reliability and performance
- Perform system updates, patches, and preventive maintenance
- Support backup processes, disaster recovery testing, and asset inventory tracking
- Help maintain security and compliance by following established policies and best practices
- Accurately document troubleshooting steps, solutions, and system configurations in the IT knowledge base
- Identify recurring issues and recommend improvements to enhance user experience and system stability
- Contribute to IT process optimization and standardization efforts
- Serve as the first point of contact for NY employees experiencing IT issues, providing prompt, courteous, and effective assistance
- Troubleshoot and resolve hardware, software, and network issues across desktop, laptop, and mobile devices
- Set up and configure user accounts, workstations, and software in accordance with company standards
- Communicate clearly and empathetically with users, translating technical solutions into easy-to-understand terms
- Provide onboarding and offboarding IT support for new and departing employees, including hardware setup and access management
- Assist with the setup and troubleshooting of conference room systems and services (Zoom and Google Meet)
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this Junior Systems Administrator role remote or office-based?
The role requires serving as the first point of contact for NY employees experiencing IT issues, indicating an office presence in New York is necessary.
What skills are required for the Junior Systems Administrator position?
Key skills include configuring and maintaining cloud-based systems and network equipment, troubleshooting hardware/software/network issues, providing end-user support, and documenting solutions effectively.
What does a typical day look like for a Junior Systems Administrator at Figure?
You'll assist with cloud systems maintenance, perform updates and backups, provide IT support to NY employees, troubleshoot hardware/software issues, handle onboarding/offboarding, and support conference room setups.
What kind of company culture does Figure have?
Figure emphasizes helping others, problem-solving, effective communication with technical and non-technical users, and a strong customer service focus in a collaborative IT environment.
What salary or compensation is offered for this role?
This information is not specified in the job description.
Figure
Blockchain-based home equity lending solutions
About Figure
Figure is a financial technology company that uses blockchain technology to improve financial transactions, specifically in the home equity lending market. It offers products like Home Equity Lines of Credit (HELOCs) and mortgage refinancing, allowing homeowners to access their home equity quickly and efficiently. The application process is fully online, enabling homeowners to receive funds in as little as five days, which is much faster than traditional banks that can take weeks or months. Figure ensures secure and cost-effective transactions through blockchain, and it generates revenue from origination fees and interest on loans, with competitive rates starting at 3.49% APR. Targeting homeowners across various U.S. states, Figure aims to meet the demand for quick access to home equity for purposes like home improvements or debt consolidation.
San Francisco, CaliforniaHeadquarters
2018Year Founded
$406.6MTotal Funding
SERIES_DCompany Stage
Fintech, Crypto & Web3Industries
201-500Employees
Benefits
Health & wellness - Figure pays 100% of premium costs for employees and dependents for medical, dental, and vision insurance (with the exception of costs associated with the buy-up medical plan.)
Continuing education - Figure will reimburse eligible employees for approved continuing education that either offers growth in an area related to his or her current position or that may lead to promotional opportunities.
Flexible time off - We offer 10 company-wide holidays plus one personal holiday, generous Flexible Time Away (FTA), Paid Time Off (PTO), and Paid Parental Leave.
Bonus & stock options - Figure’s Bonus Plan recognizes and rewards eligible employees’ efforts and contributions. Eligible employees are also granted an option to purchase a set number of shares of Figure’s common stock.
Risks
Recent layoffs may indicate financial instability or restructuring challenges.
New piggyback loan product could increase financial risk amid housing affordability issues.
Volatile crypto market could impact Figure's blockchain initiatives.
Differentiation
Figure uses blockchain to offer fast, secure home equity access in five days.
The company provides a fully online application process, unlike traditional banks.
Figure's competitive interest rates start as low as 3.49% APR.
Upsides
Increased blockchain adoption boosts Figure's secure transaction offerings.
Figure Connect taps into the demand for liquid private capital markets.
Michael Tannenbaum's appointment as CEO suggests potential for growth.
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