Junior System Administrator at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

LogisticsIndustries

Requirements

Degree in Computer Science, Computer Engineering, or a related field
1+ years of experience in a similar role
Previous experience in system administration (internships, academic projects, previous jobs)
In-depth knowledge of Windows and Linux operating systems
Experience with virtualization tools (Cloud Azure, Hyper-V)
Scripting skills (PowerShell, Bash)
Excellent problem-solving skills
Ability to work under pressure and manage multiple tasks simultaneously
Good communication and customer service skills

Responsibilities

Install, configure, and maintain servers (Windows, Linux)
Apply updates and security patches
Respond to technical support requests from users
Resolve system and network issues
Train users on best practices and new features
Manage user access and permissions
Plan and execute regular data backups
Restore data in case of loss or corruption
Regularly test recovery procedures
Create and maintain system and procedure documentation
Write reports on incidents and technical interventions
Update user manuals and training guides
Work closely with development and network teams
Participate in project meetings and provide updates on system status
Contribute to continuous improvement of IT processes

Skills

Key technologies and capabilities for this role

WindowsLinuxAzureHyper-VPowerShellBashVirtualizationServer ManagementIT SecurityBackup and Recovery

Questions & Answers

Common questions about this position

What benefits are offered for this Junior System Administrator role?

Benefits include an on-site gym with a personal trainer, employer-provided lunch of your choice, comprehensive group insurance, group RRSP plan, wellness days, partial reimbursement for public transportation, and Employee Assistance Program, among others.

Is this Junior System Administrator position remote or on-site?

This information is not specified in the job description.

What skills are required for the Junior System Administrator role?

Required skills include in-depth knowledge of Windows and Linux operating systems, experience with virtualization tools like Cloud Azure and Hyper-V, scripting skills in PowerShell and Bash, excellent problem-solving skills, ability to work under pressure and manage multiple tasks, and good communication and customer service skills.

What is the company culture like at Intelcom | Dragonfly?

The company offers a flexible and stimulating environment surrounded by passionate talent, guided by values of collaboration, innovation, excellence, and responsibility, while embracing diversity, equity, and inclusion.

What experience or qualifications make a strong candidate for this role?

A degree in Computer Science, Computer Engineering, or a related field, plus 1+ years of experience in a similar role with previous system administration experience from internships, academic projects, or jobs, will make you a strong candidate.

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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