Site Reliability Engineer (SRE)

Employment Type: Full-Time Location Type: Remote Salary: Not specified

Position Overview

The Site Reliability Engineer (SRE) plays a critical role in ensuring the high reliability, scalability, and performance of Deel's systems. This role emphasizes automation, efficiency, and continuous improvement by combining software engineering practices with operations. The SRE will manage, scale, and optimize production services, prioritizing resilience and user experience. Collaboration with Development, Infra, and DevOps teams is key to proactively monitor, analyze, and resolve issues, directly impacting Deel's ability to innovate and maintain high-quality services for its global customers.

Responsibilities

• Monitor production systems for performance and reliability issues, and respond to incidents swiftly using tools like Datadog, Prometheus, Grafana, Loki, Zabbix.
• Establish, track, and maintain Service Level Objectives (SLOs), Service Level Agreements (SLAs), and Service Level Indicators (SLIs) for critical services.
• Build and maintain automation scripts, tools, and dashboards to improve monitoring, alerting, and response times.
• Handle incidents, including:
  • Triage & Escalation: Quickly assess incidents, mitigate impact, and escalate when necessary.
  • Root Cause Analysis: Conduct post-mortems and root cause analysis, implementing corrective measures to prevent recurrence with the teams.
  • Incident Documentation: Maintain thorough documentation for each incident, including timelines, impact, and resolution steps.
  • Analytics: Provide weekly, monthly, and yearly analytics for incidents, problems, Mean Time To Repair (MTTR), and uptime metrics.
• Implement robust alerting and escalation protocols for production incidents, with escalation paths to minimize downtime.
• Validate alerts to ensure accurate thresholds before production use.
• Analyze data from production systems for bottlenecks and performance issues.

About Deel

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Deel is among the largest globally distributed companies, with a team of 5,000 spanning more than 100 countries and speaking 74 languages. We foster a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why be part of Deel's success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies, breaking down borders that have traditionally limited both hiring and career opportunities. We are creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy.

In 2024 alone, Deel paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries.

Deel's momentum is reflected in its achievements and customer satisfaction, including recognition as:

• CNBC Disruptor 50
• Forbes Cloud 100
• Deloitte Fast 500
• Repeatedly recognized on Y Combinator’s top companies list

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.