Junior Operations Supervisor at Gopuff

Manchester, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, LogisticsIndustries

Requirements

Experience working in a restaurant, retail or warehouse environment
General working knowledge of basic web-based software applications (e.g. Microsoft Office, Google Workspace)
Strong work ethic, punctual, responsible and honest
Effective communication skills
Organised, team-oriented, positive attitude and helpful
Flexible and available to cover shifts during operational hours (7am - 3am)
Drive, perseverance, positivity, and enthusiasm for the challenge

Responsibilities

Leading the warehouse team during your shift: showing how it’s done, leading by example, and managing staff on shift
Training new team members and being confident on process and product
Picking and packing: accurately pick and pack items on a per order basis for dispatch to customers
Supporting with managing Delivery Partners to ensure a slick delivery experience
Issue resolution: contacting customers for substituted or out-of-stock items
Goods Inbound: receive product from vendors, ensuring physical count matches purchase order/invoice, and resolving discrepancies
Stock management: put away products to inventory locations, conduct cycle counts to minimise out-of-stock products, manage waste and compliance, and partnership with TooGoodToGo
Warehouse management: keep the warehouse compliant, clean, organised and aligned with Operating Standards
Supporting Onsite Health & Safety compliance and testing

Skills

Key technologies and capabilities for this role

Microsoft OfficeGoogle WorkspaceWarehouse ManagementInventory ManagementOrder PickingOrder PackingCycle CountingTeam LeadershipStaff TrainingHealth and Safety Compliance

Questions & Answers

Common questions about this position

What benefits are offered for the Junior Operations Supervisor role?

Benefits include Holiday & Sick Pay, weekly pay cycle, and career growth opportunities.

Is this position remote or does it require on-site work?

This is an on-site role at Gopuff's MFCs (Micro Fulfillment Centers), involving warehouse management, picking, packing, and leading teams during shifts.

What skills and experience are required for this role?

Required experience includes working in a restaurant, retail, or warehouse environment. Key skills are general knowledge of basic web-based software like Microsoft Office or Google Workspace, strong work ethic, effective communication, organization, team-oriented attitude, positivity, and flexibility for shifts from 7am to 3am.

What is the company culture like at Gopuff?

Gopuff fosters a dynamic culture with drive, perseverance, positivity, enthusiasm, and a team of thinkers, dreamers, and risk takers. They emphasize an inclusive workplace, leading by example, and reshaping retail with a fun vibe that appreciates snacks.

What makes a strong candidate for the Junior Operations Supervisor position?

Strong candidates have prior restaurant, retail, or warehouse experience, demonstrate a strong work ethic, effective communication, organization, positivity, and flexibility for varying shifts, while being eager to lead teams and maintain high operational standards.

Gopuff

Digital delivery service for convenience items

About Gopuff

GoPuff is a digital delivery service that specializes in providing convenience items, snacks, and beverages directly to consumers. Customers can easily place orders through the GoPuff website or app, and their selected products are delivered straight to their doorsteps. The service offers a wide range of items, from candy bars to alcoholic beverages, catering to those who want quick access to everyday goods. Revenue is generated through product sales and delivery fees, with promotional deals available to attract more customers. What sets GoPuff apart from its competitors is its extensive product selection and commitment to fast delivery, aiming to meet the needs of consumers looking for convenience.

Philadelphia, PennsylvaniaHeadquarters

2013Year Founded

$4,817.2MTotal Funding

CONVERTIBLECompany Stage

Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Comprehensive medical, dental, and vision insurance

Optional FSAs and HSA plans

401(k)

Commuter benefits

Supplemental employee, spouse and child life insurance to all eligible employees

Gopuff employee discount

Career growth opportunities

Internal rewards programs

Annual performance appraisal and bonus

Risks

Increased competition from DoorDash could impact Gopuff's market share in gift card delivery.

'Santa Hours' may lead to higher operational costs without guaranteed returns.

Aldi price match could strain profit margins if not managed carefully.

Differentiation

Gopuff offers 24/7 delivery with 'Santa Hours' in London, enhancing convenience.

Partnership with Blackhawk Network enables instant gift card delivery, expanding service offerings.

Acceptance of SNAP EBT nationwide positions Gopuff as a leader in accessible grocery options.

Upsides

Collaboration with Liquid Death boosts brand visibility among younger demographics.

Aldi price match initiative attracts cost-conscious consumers, enhancing competitive edge.

'Give With Gopuff' initiative improves brand image through corporate social responsibility.

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