Junior Operations Supervisor at Gopuff

Croydon, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, LogisticsIndustries

Requirements

Experience working in a restaurant, retail or warehouse environment
General working knowledge of basic web-based software applications (e.g. Microsoft Office, Google Workspace)
Strong work ethic, punctual, responsible and honest
Effective communication skills
Organised, team-oriented, positive attitude and helpful
Flexible and available to cover shifts during operational hours (3pm-11pm or 11pm-7am)
Drive, perseverance, positivity, and enthusiasm for the challenge

Responsibilities

Lead the team during your shift: show the warehouse team how it’s done, lead by example and manage staff on shift
Train new team members and be confident on process and product
Accurately pick and pack items on a per order basis for dispatch to customers
Support with managing Delivery Partners to ensure a slick delivery experience
Contact customers for substituted or out-of-stock items (issue resolution)
Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolve discrepancies (Goods Inbound)
Put away products to inventory locations, conduct cycle counts to minimise out-of-stock products, manage waste and compliance, and partnership with TooGoodToGo (Stock management)
Keep the warehouse compliant, clean, organised and aligned with Operating Standards (Warehouse management)
Support Onsite Health & Safety compliance and testing

Skills

Key technologies and capabilities for this role

Team LeadershipStaff TrainingPicking and PackingInventory ManagementCycle CountsStock ControlWarehouse ManagementHealth and SafetyIssue ResolutionMicrosoft OfficeGoogle Workspace

Questions & Answers

Common questions about this position

What benefits are offered for the Junior Operations Supervisor role?

Benefits include Holiday & Sick Pay, weekly pay cycle, and career growth opportunities.

Is this a remote position or does it require on-site work?

This is an on-site role at MFCs (Micro Fulfillment Centers), involving hands-on warehouse tasks like picking, packing, and stock management.

What skills and experience are required for this position?

Required experience includes working in a restaurant, retail, or warehouse environment, general knowledge of basic web-based software like Microsoft Office or Google Workspace, strong work ethic, effective communication skills, and being organized and team-oriented.

What is the company culture like at Gopuff?

Gopuff fosters a dynamic culture with drive, perseverance, positivity, enthusiasm, and a team of thinkers, dreamers, and risk takers focused on reshaping retail, in a supportive and inclusive workplace.

What makes a strong candidate for the Junior Operations Supervisor role?

Strong candidates have prior restaurant, retail, or warehouse experience, demonstrate a strong work ethic, effective communication, organization, a positive team-oriented attitude, and flexibility for shift work from 3pm-11pm or 11pm-7am.

Gopuff

Digital delivery service for convenience items

About Gopuff

GoPuff is a digital delivery service that specializes in providing convenience items, snacks, and beverages directly to consumers. Customers can easily place orders through the GoPuff website or app, and their selected products are delivered straight to their doorsteps. The service offers a wide range of items, from candy bars to alcoholic beverages, catering to those who want quick access to everyday goods. Revenue is generated through product sales and delivery fees, with promotional deals available to attract more customers. What sets GoPuff apart from its competitors is its extensive product selection and commitment to fast delivery, aiming to meet the needs of consumers looking for convenience.

Philadelphia, PennsylvaniaHeadquarters

2013Year Founded

$4,817.2MTotal Funding

CONVERTIBLECompany Stage

Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Comprehensive medical, dental, and vision insurance

Optional FSAs and HSA plans

401(k)

Commuter benefits

Supplemental employee, spouse and child life insurance to all eligible employees

Gopuff employee discount

Career growth opportunities

Internal rewards programs

Annual performance appraisal and bonus

Risks

Increased competition from DoorDash could impact Gopuff's market share in gift card delivery.

'Santa Hours' may lead to higher operational costs without guaranteed returns.

Aldi price match could strain profit margins if not managed carefully.

Differentiation

Gopuff offers 24/7 delivery with 'Santa Hours' in London, enhancing convenience.

Partnership with Blackhawk Network enables instant gift card delivery, expanding service offerings.

Acceptance of SNAP EBT nationwide positions Gopuff as a leader in accessible grocery options.

Upsides

Collaboration with Liquid Death boosts brand visibility among younger demographics.

Aldi price match initiative attracts cost-conscious consumers, enhancing competitive edge.

'Give With Gopuff' initiative improves brand image through corporate social responsibility.

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