Junior Operations Analyst at Expedia

Nottingham, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Data AnalyticsIndustries

Requirements

Desire to develop IT Operations skills with on-the-job support
Experience in client support (internal or external)
Active interest in technology
Willingness to work in an office-based role
(Desirable) Experience with ITIL processes
(Desirable) Experience dealing with technology-related issues
(Desirable) Familiarity with service management tools such as ServiceNow

Responsibilities

Perform monitoring of live services, applications, and infrastructure
Handle calls from internal and external clients
Log and process incidents according to the Incident Management process, ensuring escalation to the Major Incident Manager for more serious incidents
Respond to/action events received according to directions in corresponding knowledge articles, and escalate to the next tier of support where resolution by Operations Centre is not possible
Ensure appropriate prioritisation of incidents to allow actions and avoid service level breaches
Participate in post-incident reviews following major events/incidents
Contribute to the improvement of the Operations Centre and the technical service it delivers
Provide L1 and L1.5 support to both internal and external customers

Skills

IT Operations

Incident Management

Service Monitoring

Call Handling

Event Response

Escalation

L1 Support

Infrastructure Monitoring

Knowledge Articles

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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