Junior Operations Administrator (AU Retail, Hybrid) at Connectly

Mandaluyong, Metro Manila, Philippines

Connectly Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
E-commerce, RetailIndustries

Requirements

  • Minimum 1 year of experience in e-commerce operations, customer service or administrative support
  • Strong attention to detail and data accuracy
  • Good written and verbal English communication skills
  • Proficiency in Microsoft Office applications (Outlook, Word, Excel)
  • Ability to follow instructions accurately and work effectively within a team
  • Demonstrated reliability, accountability, and professional work ethic
  • Ability to prepare simple operational or performance reports
  • Manila-based and able to work standard day shift hours (Monday-Friday, 06:30 AM to 03:30 PM PHT)
  • Willingness to learn new processes and adapt to changing priorities
  • Nice to Have
  • Experience with Marketplace platforms (e.g., Lazada, Shopee, Amazon, Shopify, WooCommerce)
  • Experience in onboarding sellers and maintaining online product listings
  • Exposure to Google Workspace applications (Gmail, Google Sheets, Google Docs)
  • Experience supporting Australian or international clients
  • Flexibility to work hybrid or remote as required by business needs

Responsibilities

  • Provide daily operational and administrative support to the Marketplace team
  • Respond to customer service queries related to Marketplace product sales, refunds, and returns (email or chat)
  • Work with internal customer service teams and sellers to resolve support issues efficiently
  • Support onboarding of new sellers and products, including updating and maintaining listings and seller records
  • Maintain accurate, up-to-date data for all Marketplace listings and the seller database
  • Liaise with stakeholders to ensure consistency and compliance in product information across the site
  • Maintain clear and accurate records of seller communications and Marketplace activities
  • Prepare and review simple Marketplace documentation as needed
  • Support the team in basic reporting and operational updates
  • Perform any additional tasks required to support Marketplace operations

Skills

Key technologies and capabilities for this role

Microsoft ExcelMicrosoft WordMicrosoft OutlookGoogle SheetsGoogle DocsLazadaShopeeAmazonShopifyWooCommerceCustomer ServiceE-commerce OperationsAdministrative SupportData AccuracyReporting

Questions & Answers

Common questions about this position

What benefits are offered for this position?

Benefits include medical, dental coverage and life insurance from day 1, paid vacation and sick leave with quarterly sick leave conversion, competitive salary package and annual appraisal, financial assistance program, mandatory government benefits and 13th month pay, complimentary sleeping quarters and coffee, complimentary office fitness and wellness facilities, regular company events, work-life balance, and career growth opportunities.

Is this a remote or hybrid role, and what's the location requirement?

The role is hybrid and Manila-based, with flexibility to work hybrid or remote as required by business needs. Candidates must be able to work standard day shift hours from 06:30 AM to 03:30 PM PHT, Monday to Friday.

What skills are required for the Junior Operations Administrator role?

Required skills include minimum 1 year of experience in e-commerce operations, customer service or administrative support, strong attention to detail and data accuracy, good written and verbal English communication skills, proficiency in Microsoft Office (Outlook, Word, Excel), ability to follow instructions and work in a team, reliability, accountability, professional work ethic, and ability to prepare simple reports.

What is the company culture like at Connectly?

ConnectOS is certified as a Great Place to Work, a top-rated Philippines employer, emphasizes work-life balance, regular company events, career growth opportunities, and provides complimentary perks like sleeping quarters, coffee, and fitness facilities.

What makes a strong candidate for this role?

Strong candidates have at least 1 year of experience in e-commerce operations, customer service, or admin support, plus nice-to-have experience with marketplace platforms like Lazada or Shopee, onboarding sellers, Google Workspace, and supporting Australian clients, along with Manila location and shift availability.

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters
2020Year Founded
$33.7MTotal Funding
SERIES_BCompany Stage
Consumer Software, AI & Machine Learning, Consumer GoodsIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.
Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.
Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.
The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.
Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.
The platform's AI-driven personalization boosts conversion rates and customer satisfaction.
Connectly.ai's multilingual support enhances global customer engagement and market reach.

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