Junior Operations Administrator (AU Retail, Hybrid) at Connectly

Mandaluyong, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, RetailIndustries

Requirements

Minimum 1 year of experience in e-commerce operations, customer service or administrative support
Strong attention to detail and data accuracy
Good written and verbal English communication skills
Proficiency in Microsoft Office applications (Outlook, Word, Excel)
Ability to follow instructions accurately and work effectively within a team
Demonstrated reliability, accountability, and professional work ethic
Ability to prepare simple operational or performance reports
Manila-based and able to work standard day shift hours (Monday-Friday, 06:30 AM to 03:30 PM PHT)
Willingness to learn new processes and adapt to changing priorities
Nice to Have
Experience with Marketplace platforms (e.g., Lazada, Shopee, Amazon, Shopify, WooCommerce)
Experience in onboarding sellers and maintaining online product listings
Exposure to Google Workspace applications (Gmail, Google Sheets, Google Docs)
Experience supporting Australian or international clients
Flexibility to work hybrid or remote as required by business needs

Responsibilities

Provide daily operational and administrative support to the Marketplace team
Respond to customer service queries related to Marketplace product sales, refunds, and returns (email or chat)
Work with internal customer service teams and sellers to resolve support issues efficiently
Support onboarding of new sellers and products, including updating and maintaining listings and seller records
Maintain accurate, up-to-date data for all Marketplace listings and the seller database
Liaise with stakeholders to ensure consistency and compliance in product information across the site
Maintain clear and accurate records of seller communications and Marketplace activities
Prepare and review simple Marketplace documentation as needed
Support the team in basic reporting and operational updates
Perform any additional tasks required to support Marketplace operations

Skills

Microsoft Excel

Microsoft Word

Microsoft Outlook

Google Sheets

Google Docs

Lazada

Shopee

Amazon

Shopify

WooCommerce

Customer Service

E-commerce Operations

Administrative Support

Data Accuracy

Reporting

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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