Junior Customer Service Specialist at Nielsen

Kyiv, Kyiv, Ukraine

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Market Research, Consumer GoodsIndustries

Requirements

Ukraine speaker with very good English language skills
Suitable for fresh graduates with at least some part-time working experience
Interest in durable consumer goods product categories and markets
Strong presentation and communication skills
Client-centric approach
Proactive and consistent engagement with multi-disciplined teams
Coordination and decision-making skills to achieve client outcomes and organization goals
Ability to drive delivery of results across diverse cultures, mindsets, disciplines, and influences
Passion, dedication, and commitment
Creativity and ability to address real-world business problems analytically
Eagerness to learn, open mindset, team spirit, and entrepreneurial attitude

Responsibilities

Become a market expert in one or more categories/industry segments
Deliver insightful presentations and actionable recommendations to clients
Drive adoption (activation, reactivation, engagement) of NIQ platform within client organizations by demonstrating clear ROI
Drive GfK platform usage in client organizations
Educate customers about relevant features/functionalities for their business needs
Ensure effective and efficient client training and onboarding
Find and build new user base for NIQ offerings
Identify leads for cross-sell and upsell opportunities
Stay updated on relevant knowledge and maintain deep understanding of platform offerings
Collect and provide feedback to product teams on platform functionality/features and to ops/other teams on non-platform issues
Collaborate with account management at pre-sales and renewal stages
Collaborate with other business unit teams to identify opportunities for strategic assignments
Coordinate internal client services nationally

Skills

Key technologies and capabilities for this role

Customer Success ManagementMarket IntelligenceClient PresentationsPlatform OnboardingClient TrainingCross-SellUpsellAccount ManagementPresentation SkillsCommunication Skills

Questions & Answers

Common questions about this position

Is this position remote or on-site?

The position is on-site.

What language skills are required for this role?

The role requires being a Ukraine speaker with very good English language skills.

What are the key skills and qualities you're looking for in candidates?

Key skills include strong presentation and communication skills, client-centric approach, proactive engagement with teams, passion, dedication, creativity, and an eagerness to learn with an open mindset and team spirit.

What benefits does NIQ offer?

Benefits include a flexible working environment, volunteer time off, LinkedIn Learning, and an Employee-Assistance-Program (EAP).

What is the company culture like at NIQ?

NIQ offers an exciting work environment that encourages an entrepreneurial and innovative spirit, uses the latest digital technologies, and seeks self-starters who accept challenges and create solutions.

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

Land your dream remote job 3x faster with AI

Try Jobo Free