Junior Customer Experience Operations Analyst at Lucid

The Junior Customer Experience Operations Analyst will manage daily CX operational tasks in HubSpot and ChurnZero, including data syncs, segmentation, and automation. Responsibilities include building and maintaining workflows for the CX pipeline, forecasting, and processes, as well as troubleshooting field mapping, integration, and system logic issues. The role involves ensuring accurate data flow for customer health scores, lifecycle stages, and company details, conducting regular customer data audits, and cleaning/enriching records. Additionally, the analyst will support deduplication, tagging, and standardization processes, assist in mapping and optimizing workflows for renewals and expansions, and maintain customer stage definitions. They will also create or assist in building dashboards for key CX metrics, pull data from HubSpot and ChurnZero to support decision-making, and maintain documentation for CX workflows and operational processes, while supporting the CX team in effectively using HubSpot and ChurnZero.