Junior Customer Experience Operations Analyst at Lucid

Riyadh, Riyadh Province, Saudi Arabia

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Customer Experience Management (CXM), SaaSIndustries

Skills

Key technologies and capabilities for this role

HubSpotChurnZeroCustomer Experience (CX)Data ManagementData AuditsData CleaningData EnrichmentWorkflowsSegmentationAutomationForecastingDashboardsSaaS

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position with no remote work option.

What skills and experience are required for this role?

Required qualifications include a Bachelor’s degree in Business, Operations, Analytics, or related field, 1–2 years’ experience in CX, CS, or Support Operations, hands-on experience with HubSpot CRM and ChurnZero, strong understanding of data hygiene and customer lifecycle metrics, and proficiency in spreadsheets.

What is the company culture like at Lucidya?

Lucidya features a mission-driven, collaborative team obsessed with product excellence in a fast-growing AI company focused on digital transformation in MENA.

What compensation or benefits are offered?

The job mentions competitive compensation and growth opportunities, but specific details on salary or benefits are not provided.

What makes a strong candidate for this Junior CX Operations Analyst role?

Strong candidates will have hands-on experience with HubSpot CRM and ChurnZero, 1-2 years in CX or support operations preferably in SaaS, a relevant Bachelor’s degree, and be detail-oriented, analytical, and collaborative.

Lucid

Visual collaboration tools for teams

About Lucid

Lucid provides tools for visual collaboration, helping teams brainstorm, diagram, and visualize complex ideas and software. Its main products include Lucidchart, which allows for intelligent diagramming, Lucidspark for virtual brainstorming sessions, and Cloud Insights for visualizing software architecture. These tools are especially beneficial for remote teams, enabling them to collaborate effectively as if they were in the same room. Lucid serves a wide range of clients, including nearly all Fortune 500 companies, and operates on a subscription-based model with various pricing tiers to meet different organizational needs. The company's goal is to simplify complexity, providing teams with the clarity and context necessary to work efficiently.

South Jordan, UtahHeadquarters

2010Year Founded

$161.6MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Competitive compensation packages

Comprehensive portfolio of health benefits

Equity

Eight-week paid sabbatical after 5 years

Paid parental/family leave

Annual Hackathon and frequent game nights

Personal and career development through Lucid Learning

Community engagement and giving through Lucid Heart

Risks

Emerging competitors like Miro and MURAL pose a threat to Lucid's market share.

Data privacy concerns may arise with Lucid's expanding data residency program.

Dependence on partnerships with tech giants could risk if they develop competing products.

Differentiation

Lucid offers a comprehensive visual collaboration suite with Lucidchart and Lucidspark.

Lucid's products are used by 99% of Fortune 500 companies, showcasing strong enterprise presence.

Lucid's AI-driven enhancements and integrations with Microsoft 365 and Slack set it apart.

Upsides

Lucid's expansion into EMEA strengthens data security and compliance for regional customers.

Inclusion in Forbes Cloud 100 for five consecutive years highlights Lucid's market leadership.

Lucid's FedRAMP authorization opens opportunities in the public sector for secure collaboration.

Land your dream remote job 3x faster with AI

Try Jobo Free