[Remote] Junior Application Management Engineer at Accela

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retail, Supply Chain, LogisticsIndustries

Requirements

Experience using ticketing systems
Understanding of Application Support and Supply Chain processes
Proficiency in English (written and spoken)
Basic SQL knowledge
Strong communication skills
Client-oriented mindset
Ability to collaborate within global teams
Proactive attitude and willingness to learn

Responsibilities

Proactive Monitoring of store databases to ensure error-free data
Incident Triage using ITIL principles to categorize, prioritize, and escalate issues
Handling business processes independently, including error handling and performance tuning
Performing daily tasks on databases with SQL statements
Acting as a communication bridge between IT and business departments
Checking and updating existing documentation

Skills

Key technologies and capabilities for this role

SQLIncident ManagementData AccuracyProactive MonitoringITILProblem-SolvingDatabase Management

Accela

Cloud-based solutions for government agencies

About Accela

Accela provides cloud-based solutions designed for government agencies to enhance civic engagement and streamline operations. Its main product, the Construct API, enables developers to create applications that improve interactions between government entities and citizens. These applications can assist with various civic functions, including permitting, licensing, code enforcement, and public health management. Accela differentiates itself from competitors by offering a subscription-based Software as a Service (SaaS) model, along with open-source tools and resources that foster a community of developers focused on civic technology. The company's goal is to improve efficiency, transparency, and citizen satisfaction in government services.

San Ramon, CaliforniaHeadquarters

1999Year Founded

$151.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Government & Public Sector, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Family Planning Benefits

401(k) Retirement Plan

401(k) Company Match

Health Savings Account/Flexible Spending Account

Life Insurance

Disability Insurance

Mental Health Support

Risks

Emerging civic tech startups pose a threat to Accela's market share.

Integration challenges with OpenCounter may disrupt service delivery.

Economic downturns could reduce government spending on Accela's SaaS solutions.

Differentiation

Accela offers a comprehensive suite of cloud-based solutions for government agencies.

The Construct API enables developers to enhance civic engagement and streamline operations.

Accela's acquisition of OpenCounter simplifies permitting and licensing processes for users.

Upsides

Increased demand for digital government services boosts Accela's SaaS offerings.

Smart city initiatives globally expand Accela's market reach.

Data-driven decision-making in government operations increases demand for Accela's analytics capabilities.

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