Junior Account Manager (all genders) - Zalando Fashion Studios at Zalando

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fashion, E-commerce, RetailIndustries

Requirements

Embody Zalando’s OFMS principles and act as a role model by helping more junior team members with prioritization, guidance, and communication
Work with team lead to create structures that support team success and talent growth
Collaborate effectively with cross-functional teams, stakeholders, and external partners
Support daily coordination and project management with internal teams and external partners
Monitor and evaluate external partner performance against quality standards, KPIs (e.g., time-to-online, attribute quality, visual quality scores), SLAs
Follow processes, take ownership of individual topics (e.g., partner support, evaluation), and flag issues
Contribute to developing framework contracts, negotiating terms and pricing with procurement
Support process and quality optimization, implementing best practices and leveraging technology

Responsibilities

Support daily coordination with internal teams and external partners to ensure smooth content delivery
Take ownership of individual topics such as supporting colleagues with external partner support and evaluating partners
Follow processes aligned with SLAs/KPIs and flag issues when needed
Help more junior team members with prioritization, guidance, and communication as a role model
Work with team lead to create structures supporting team success and talent growth
Collaborate with cross-functional teams to identify needs and requirements, facilitating communication throughout project lifecycles
Organize workshops and meetings to improve collaboration and outcomes
Monitor and evaluate external partner performance, ensuring quality standards and KPIs are met
Contribute to developing framework contracts in collaboration with procurement, negotiating terms and pricing
Support continuous improvement in partner management processes, implementing best practices and leveraging technology
Collaborate with team of partner managers to share best practices

Skills

Key technologies and capabilities for this role

Content ProductionPartner ManagementE-commerceProject ManagementVendor ManagementOperational ExcellenceStrategic Consulting

Questions & Answers

Common questions about this position

What is the employment type for this Junior Account Manager role?

The position is full-time.

Is this Junior Account Manager position remote or office-based?

This information is not specified in the job description.

What are the main responsibilities for this role?

The role involves supporting daily coordination with internal teams and external partners for smooth content delivery, taking ownership of topics like partner support and evaluation, following SLAs/KPIs, and embodying Zalando’s principles to guide junior team members.

What is the company culture like at Zalando?

Zalando emphasizes diversity and inclusion by design, with diverse teams fueling innovation and creativity, and they actively reduce bias in hiring by focusing on qualifications, skills, and contributions.

What makes a strong candidate for this Junior Partner Manager role?

Apply even if you don't meet every requirement, as Zalando encourages inclusive applications and evaluates based on qualifications, skills, and potential rather than personal details.

Zalando

European online fashion retail marketplace

About Zalando

Zalando operates as a major e-commerce platform in Europe, focusing on fashion and lifestyle products. It allows customers to shop for a wide variety of clothing, shoes, and accessories from both established and emerging brands through its website and mobile app. The platform generates revenue by selling products directly to consumers and earning commissions from third-party sellers who list their items on Zalando. A key feature of Zalando is its commitment to providing a smooth shopping experience, which includes free delivery and returns, a large selection of products, and personalized recommendations. Zalando Plus, a premium membership program, offers additional benefits like faster shipping and exclusive deals. The company distinguishes itself from competitors by investing in technology and logistics to enhance customer satisfaction and streamline operations.

Berlin, GermanyHeadquarters

2008Year Founded

$149.8MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Hybrid Work Options

Company Equity

Professional Development Budget

Visa Support

Wellness Program

Risks

Acquisition of About You may strain financial resources and affect profitability.

Virtual Fitting Room may face technological challenges and user adoption issues.

Competition from Vestiaire Collective's AI advancements could threaten Zalando's market position.

Differentiation

Zalando offers a seamless shopping experience with free delivery and returns.

The company invests heavily in technology for efficient operations and customer satisfaction.

Zalando's wide selection includes both well-known and emerging fashion brands.

Upsides

Acquisition of About You could expand market share in European fashion e-commerce.

Virtual Fitting Room may reduce return rates and improve customer satisfaction.

Zalando Partner platform could enhance third-party seller experience and increase commission revenue.

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