Jr People Ops Analyst

About Keep

Keep is a Canadian fintech company on a mission to modernize the banking experience for businesses. We offer a comprehensive suite of cross-border banking services, including credit cards, deposit accounts, currency conversions, and revenue financing. Our team is comprised of seasoned global startup veterans, and we are backed by VCs in the fintech sector, positioning us as a leader in Canada's next-generation fintech landscape.

About the Role

We are seeking a Jr People Ops Analyst to join our team and manage the operational backbone of our company. This role is ideal for an organized, proactive, and tech-savvy individual who thrives in fast-paced environments and is eager to make a significant impact. You will be responsible for handling internal support requests, managing access to tools and systems, assisting with onboarding, and supporting cultural initiatives. This position offers an excellent opportunity for early-career professionals to learn, grow, and contribute across IT, People Ops, and workplace experience.

Who We’re Looking For

You will:

• Serve as the primary point of contact for IT and access support, including Slack, Google Workspace, and VPN.
• Coordinate onboarding logistics, such as equipment shipping and account setup.
• Support People Ops processes, including payroll coordination and employee documentation.
• Manage cultural channels and activities, such as birthdays, kudos, and internal events.
• Assist in planning in-person team events.
• Maintain organized and up-to-date internal systems, including employee trackers, policies, and tool instructions.
• Collaborate with cross-functional teams (People, Finance, Engineering) to resolve employee blockers.
• Proactively identify and resolve internal process issues.

Key Responsibilities

• Internal IT Support: Manage access requests, troubleshoot internal tooling issues, and provide basic tech support.
• Onboarding & Offboarding: Coordinate seamless employee transitions, including tool setup, logistics, and equipment returns.
• People Ops Coordination: Handle recurring administrative tasks like managing home office gadgets, tracking documentation, and setting up Slack automations.
• Culture & Events: Plan team events, manage cultural rituals (birthdays, team kudos), and foster a positive morale.
• Process Improvement: Identify system gaps and propose efficient solutions to enhance team productivity.

Who You Are

• Tech-savvy: Proficient with Slack, Google Workspace, Zoom, and basic IT systems, with a willingness to learn new tools.
• Organized: Detail-oriented, proactive in follow-ups, and ensures nothing is overlooked.
• Sense of Urgency: Able to prioritize tasks effectively and manage your day based on immediate needs.
• Great Communicator: Keeps stakeholders informed and explains information clearly.
• Curious: Enjoys problem-solving and independently finding solutions.
• Collaborative: Enjoys helping others and working as part of a close-knit team.
• Bonus: Experience in customer support, office coordination, or internal systems.

Why Join Keep?

• Be part of a fintech startup building a modern financial ecosystem for SMBs in Canada.
• Join a team that values autonomy, ownership, and transparency.
• Work in a collaborative, remote-friendly environment where your contributions are valued.
• Help build the systems that support an entire company and grow with us.

Why This Might Not Be a Good Fit

• If you require rigid structure and daily task lists; this role demands ownership and self-direction.
• If you are uncomfortable with ambiguity or figuring things out as you go.
• If you avoid collaboration; this role interacts with almost every team.
• If you are not interested in internal operations or cultural initiatives.