Jr Customer Support Associate - Advanced english required at Nielsen

Bogotá, Bogota, Colombia

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Not SpecifiedCompensation

Junior (1 to 2 years), Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Market Research, Consumer InsightsIndustries

Requirements

University or technical degree, preferably in Business Administration/Analyst, Mathematics, Statistics, Economics, or Engineering
0-2 years of experience in related areas
Advanced English proficiency (mandatory), with excellent writing skills: spelling, punctuation, grammar
Mastery of Excel
Power BI (desirable); knowledge of automation tools is an advantage
Analytical skills and aptitude for data and operational processes; ability to interpret and interrelate variables
Excellent organizational skills, deadline compliance, and follow-up
Aptitude for project management (critical path, task sequencing, problem-solving, etc.)
Inclination toward precision, proactivity, and attention to detail
Ability to translate technical details from different client contexts
Ability to build network relationships in multicultural teams
Problem-solving using influencing skills
Ability to work under pressure, seek support, and escalate issues when necessary
High analytical and quantitative skills

Responsibilities

Be an expert in NIQ processes and methodologies, actively contributing to improving customer satisfaction
Ensure appropriate ticket entry and analysis before transferring to operations teams
Maintain continuous communication and support with operations teams to avoid delays and ensure quality in responses
Ensure optimal support and solutions for customer inquiries/requests, tracking actions for timely communication
Work in association with operations and commercial teams according to defined Work Guides and Process Designs
Adhere to Performance KPIs to improve quality (transfers and timely responses) and maintain work discipline
Manage customer inquiries and requests using Nielsen Service Suite/MSD for task prioritization and resolution, providing timely and accurate updates for a satisfactory customer experience

Skills

Customer Service

Ticket Management

Nielsen Service Suite

MSD

Advanced English

KPIs

Process Improvement

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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